sever ajax problems

[wbrant]

All,
I have upgraded a zimbra system in our sandbox environment. The upgrade was from 4.56 to 5.04. While i was finally able to get the account and email migrated successfully i can not get the ajax version to work for any of the pre existing users. However, when i create a new user it works perfectly!. Is there some ldap attributei am missing?

any help appreciated.

[Dirk]

What are the symptoms of 'not working' ?
It could be a complex fault, or it could be something like a cookie or browser cache issue, try a forced refresh of the page (alt+f5) or try clearing the browser cache and cookies and try again.

It may not work, but it's a quick check. If not, report on what's happening for the old users and that may help pinpoint the problem.

[wbrant]

Sorry for not being more explicit. the symptoms of not working are simply that the screen hangs immediately when using the ajax client. if you swith the the html client it works perfectly.
best Regards

[mmorse]

Could you provide a sample zmprov ga user@domain.com output for one of the affected users & enable extra logging?
Example: zmprov aal user@domain.com zimbra.soap debug and tail -f /opt/zimbra/log/mailbox.log while attempting to login to the AJAX client.

[LMStone]

zmprov aal user@domain.com zimbra.soap debug

Hi Mike,

What's the command for turning off debugging please?

Recall, some of us will cut 'n paste... :-)

All the best,
Mark

[mmorse]

getAllAccountLoggers(gaal) {server}
getAccountLoggers(gal) {name@domain|id}
addAccountLogger(aal) {name@domain|id} {logging-category} {debug|info|warn|error}
removeAccountLogger(ral) {name@domain|id} {logging-category}

So copy/paste for turning off would be:
zmprov ral user@domain.com zimbra.soap

If you want to do it across the board for everyone you can modify /opt/zimbra/conf/log4j.properties.in and append:
logger.com.zimbra.soap=DEBUG
Levels are FATAL, ERROR, WARN, INFO, DEBUG; see this section of the NE Guide.

Here are some of the pre-defined categories:
zimbra.misc
zimbra.pop
zimbra.imap
zimbra.index
zimbra.journal
zimbra.lmtp
zimbra.mailbox
zimbra.account
zimbra.replication
zimbra.security
zimbra.soap

[LMStone]

Perfect, thanks Mike!

And thanks for the specific reference in the Admin Manual.

Have a great weekend!
Mark

[wbrant]

MIke,
Attached to this reply is a log from one of the affected users. I have cut out the sections where it listed the private emails and changed the domain names.

Thanks for all the help

[jholder]

Well, the soap log is totally useless.

Can you install firebug and look for errors?

[LMStone]

Well, the soap log is totally useless.

OK, I'll turn that debugging off then, thanks.

Can you install firebug and look for errors?

No firebug for Firefox3 Beta 5 yet... Would really prefer something server side if at all possible.

All the best,
Mark