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Thread: imap connection can't see emails

  1. #1
    jasonl is offline Starter Member
    Join Date
    Feb 2008
    Posts
    2
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    Default imap connection can't see emails

    I have been using the server ever since the 5.0 was release. It was working great until I update from 5.02 to 5.04. I have a connection to another imap server. It looks like the imap folder structure has changed in the 5.04 version. When that change took place it also now doesn't allow me to see my mail, the problem is just like this bugzilla bug 26425. It's made the imap connection unusable and I use it all the time. Has anyone seen this problem with the server instead of with zimbra desktop? Where should I go from here? Here's some of the mailbox.log file

    SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: A54 NO Mailbox does not exist
    ExceptionId:btpool0-0:1207087125254:a48b2d94f2e34745
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.ImapImport.importData(Ima pImport.java:369)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:148)
    at com.zimbra.cs.service.mail.ImportData.handle(Impor tData.java:62)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:177)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:205)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: javax.mail.MessagingException: A54 NO Mailbox does not exist;
    nested exception is:
    com.sun.mail.iap.CommandFailedException: A54 NO Mailbox does not exist
    at com.sun.mail.imap.IMAPFolder.getUIDValidity(IMAPFo lder.java:1730)
    at com.zimbra.cs.datasource.ImapImport.importData(Ima pImport.java:340)
    ... 32 more
    Caused by: com.sun.mail.iap.CommandFailedException: A54 NO Mailbox does not exist
    at com.sun.mail.iap.Protocol.handleResult(Protocol.ja va:328)
    at com.sun.mail.imap.protocol.IMAPProtocol.status(IMA PProtocol.java:727)
    at com.sun.mail.imap.IMAPFolder.getUIDValidity(IMAPFo lder.java:1722)
    ... 33 more

  2. #2
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    It looks like some kind of server error response of "A54 NO Mailbox does not exist".

    Could you provide more detailed IMAP trace? There is a localconfig key you can use to turn on debug trace of IMAP. Find the file /opt/zimbra/conf/localconfig.xml. Add the key javamail_imap_debug with value of "true". Then restart server. Afterwards you should see IMAP trace going into zmmailboxd.out. Thanks!

  3. #3
    bburtin is offline Zimbra Employee
    Join Date
    Sep 2005
    Posts
    78
    Rep Power
    9

    Default

    Better yet:
    Code:
    $ zmlocalconfig -e javamail_imap_debug=true

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