[SOLVED] 5.0.4 Upgrade Issues - Logger, Shared Spam

[ArcaneMagus]

You might want to post the detailed error trace from that error. Open /opt/zimbra/log/mailbox.log and then try to hit junk. You should see the error appear in the log.

[PeterH]

Didn't use this function (though handy :0) but can confirm exact same behaviour on ubuntu6.06lts and ZCS5.0.3GA_Network.

[Cryophallion]

Here is the trace.

First I see the permissions issues, then it seems that it isn't being directed to the right spam account.
If I log into the account manually, it sends the item to spam, but the log says the account still does not exist. I'm assuming an update changed the spam account, and no it is not finding the old one. Does that make sense?

UPDATE: Actually, that is the spam account, and it is listed under the admin console as being active.

2008-04-01 08:25:54,207 INFO [btpool0-2] [name=redacted@majortheatre.com;mid=5;ip=68.162.221 .121;ua=ZimbraWebClient - FF2.0 (Win)/5.0.4_GA_2101.UBUNTU6;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: permission denied: you do not have sufficient permissions
ExceptionId:btpool0-2:1207052754184:2a5c43be0ee52963
Code:service.PERM_DENIED
at com.zimbra.common.service.ServiceException.PERM_DE NIED(ServiceException.java:283)
at com.zimbra.cs.mailbox.Mailbox.checkAccess(Mailbox. java:1895)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1907)
at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbo x.java:2691)
at com.zimbra.cs.service.mail.ItemActionHelper.schedu le(ItemActionHelper.java:308)
at com.zimbra.cs.service.mail.ItemActionHelper.SPAM(I temActionHelper.java:123)
at com.zimbra.cs.service.mail.ItemAction.handleCommon (ItemAction.java:131)
at com.zimbra.cs.service.mail.ConvAction.handle(ConvA ction.java:43)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
at com.zimbra.soap.DocumentHandler.proxyRequest(Docum entHandler.java:409)
at com.zimbra.soap.DocumentHandler.proxyRequest(Docum entHandler.java:393)
at com.zimbra.cs.service.mail.ItemAction.proxyRemoteI tems(ItemAction.java:187)
at com.zimbra.cs.service.mail.ItemAction.handleCommon (ItemAction.java:100)
at com.zimbra.cs.service.mail.ConvAction.handle(ConvA ction.java:43)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:177)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
2008-04-01 08:25:54,293 INFO [Junk-NotJunk-Handler] [] misc - Sent spamreport: acct=info@majortheatre.com mbox=5 id=9881 report=spam
2008-04-01 08:25:54,586 INFO [LmtpServer-16] [ip=68.162.221.121;] lmtp - rejecting address "spam.e5vwh5pw."@mail.majortheatre.com: no account

After logging in and sending to spam:

[y@w]

Bug 26591 - Permission denied error when trying to mark message in shared folder as junk