mail moves to junk folder.

[uscell]

Hello,

using zimbra OSE 5.01 GA

when i try to send email internally it goes to junk mail folder,
i advise to mark my mail id as not junk to all active users,
running more then 150 accounts all are received my mail in junk folder.,

how can i put myself in safe list. ?

thanks,
yukari !!!

[phoenix]

You need to determine why your mail is going to the junk folder, post the headers from a junked email.

[uxbod]

if you have the message ID you can also CLI zmmsgtrace - Zimbra :: Wiki

[uscell]

Hi,

below mentioned is complete mail header.

Return-Path: pdalal@ob-mail.com
Received: from 10.110.185.69 (LHLO exchange.ob-mail.com)
(10.110.185.69) by exchange.ob-mail.com with LMTP; Sat, 29 Mar 2008
09:14:55 +0530 (IST)
Received: from localhost (localhost [127.0.0.1])
by exchange.ob-mail.com (Postfix) with ESMTP id 7AD1C1D7C3
for <spaul@ob-mail.com>; Fri, 28 Mar 2008 20:53:13 -0700 (PDT)
X-Virus-Scanned: amavisd-new at
X-Spam-Flag: YES
X-Spam-Score: 8.365
X-Spam-Level: ********
X-Spam-Status: Yes, score=8.365 tagged_above=-10 required=6.6
tests=[AWL=-0.129, BAYES_50=0.001, HELO_DYNAMIC_IPADDR2=4.395,
RCVD_NUMERIC_HELO=2.067, RDNS_NONE=0.1, TVD_RCVD_IP=1.931]
Received: from exchange.ob-mail.com ([127.0.0.1])
by localhost (exchange.ob-mail.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id W6eQ36y0iJ9Q for <spaul@ob-mail.com>;
Fri, 28 Mar 2008 20:53:07 -0700 (PDT)
Received: from 167.1.71.10.in-addr.arpa.noptr.antlabs.com (unknown [65.160.252.131])
by exchange.ob-mail.com (Postfix) with ESMTP id 007691D6B4
for <spaul@ob-mail.com>; Fri, 28 Mar 2008 20:53:06 -0700 (PDT)
Message-Id: <3BC8CDF1-0548-4907-9529-099ECC6689C3@ob-mail.com>
From: Pranav Dalal <pdalal@ob-mail.com>
To: Shelley Paul <spaul@ob-mail.com>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes
Content-Transfer-Encoding: 7bit
Mime-Version: 1.0 (Apple Message framework v919.2)
Subject: ecomm tracker- zoho
Date: Fri, 28 Mar 2008 20:45:31 -0700
X-Mailer: Apple Mail (2.919.2)


Thanks,
Yukari !!!

[uscell]

Hello,

I guess,, this is the problem ... please correct me if i m not wrong ..

X-Virus-Scanned: amavisd-new at
X-Spam-Flag: YES
X-Spam-Score: 8.365
X-Spam-Level: ********
X-Spam-Status: Yes, score=8.365 tagged_above=-10 required=6.6
suggest me what to do next.

thanks,

[phoenix]

No, these are the cause of your problems:

X-Spam-Status: Yes, score=8.365 tagged_above=-10 required=6.6
tests=[AWL=-0.129, BAYES_50=0.001, HELO_DYNAMIC_IPADDR2=4.395,
RCVD_NUMERIC_HELO=2.067, RDNS_NONE=0.1, TVD_RCVD_IP=1.931]

You need to investigate why those are causing you problems.