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Thread: users kicked out of web client, expires

  1. #1
    nate.wheeler is offline Intermediate Member
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    Default users kicked out of web client, expires

    All users are being kicked out of the Web Client after they have been logged in. The time can vary and its hard to see exactly how long they are logged in first. It happens to me when I get on the web client after closing the browser for the night and not logging out.

    So users will be using the client, then go do something else, come back and its logged out. The Auth Token Lifetime is 2 days, session idle timeout is 36 hours (Testing to see if that helps, but that time didn't). Zmprov ga shows the right times.

    Its not a show stopper or anything, just annoying for them and they complain to me

    I've searched around, but can't find this anywhere else.
    Last edited by nate.wheeler; 03-24-2008 at 10:17 AM.

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Are they going direct to the server or through a proxy/firewall ?

  3. #3
    nate.wheeler is offline Intermediate Member
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    Going through a firewall first.

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    uxbod's Avatar
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    Hmmm, I wonder if the firewall is dropping the session. Can you put a trace on the firewall for one of the clients ?

  5. #5
    nate.wheeler is offline Intermediate Member
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    Not really, I just have syslogs from it. Its just a small safe@office checkpoint. But maybe I can try a client without the firewall

  6. #6
    uxbod's Avatar
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    That would be good if you could test without the firewall in the middle.

  7. #7
    nate.wheeler is offline Intermediate Member
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    Any chance you have any other ideas, it might take a while to test without the firewall, so just wondering.

    Thanks uxbod!

  8. #8
    uxbod's Avatar
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    Is IPTables installed on the server ? As Zimbra is polling anyway it should be keeping the TCP connection open. Under Preferences->Mail in the web client how often do they check for new mail ?

  9. #9
    nate.wheeler is offline Intermediate Member
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    IPTables isn't installed. It checks every 5 minutes.

    It usually doesn't take to long to kick a user out after they get on their mail in the morning. So it won't happen again during the day, only after the night.

  10. #10
    Pacnos is offline Junior Member
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    Hi,

    I have the same Problem. But not by all Users. Do you have an solution for this Problem?

    Thanks

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