Inconsistant forwarding

[dstoliker]

We've got a user that forwards all his mail to his assistant. I verified that this was set in the admin interface. For some reason, she gets most of the mail, but not all of it. There doesn't appear to be any rhyme or reason as to which ones make it to her inbox and which ones don't. They can be people on the same server (we're on a split domain), people inside or outside our domain. I had her check her junk mail folder - not in there. She has one mail filter in place - these emails don't match the criteria for it.

I found one of the emails in the logs. If I'm reading this right (and I'd like to think that I am ), it's being delivered twice - once to the original recipiant and once for the forward.

2008-03-18 16:34:20,558 INFO  [LmtpServer-55488] [ip=xx.xx.xx.xx;] lmtp - Delivering message: size=6879 bytes, nrcpts=1, sender=sender@domain.com, msgid=<032d01c88948$27eb1eb0$77c15c10$@com>
2008-03-18 16:34:20,569 INFO  [LmtpServer-55489] [ip=xx.xx.xx.xx;] lmtp - Delivering message: size=6879 bytes, nrcpts=1, sender=sender@domain.com, msgid=<032d01c88948$27eb1eb0$77c15c10$@com>

So does this mean it made it into her inbox? Does anyone have ideas on how can I further troubleshoot this? Do the logs record when a message is deleted or moved?

Thanks!

[uxbod]

Hi,

Wiki is your friend

CLI zmmsgtrace - Zimbra :: Wiki
Monitoring Zimbra Servers - Zimbra :: Wiki

[dstoliker]

Yes, it is! Especially when one knows what to search for.

Thanks for your reply. I think the zmmsgtrace command is exactly what I'm looking for. But, for some reason it's not working like I would expect it to.

[zimbra@server log]$ grep sendername mailbox.log.2008-03-18
2008-03-18 09:31:15,213 INFO  [LmtpServer-53965] [ip=XX.XX.XX.XX;] lmtp - Delivering message: size=56954 bytes, nrcpts=1, sender=sendername@domain.com, msgid=<026701c8890d$103ecb30$30bc6190$@com>

[zimbra@server log]$ zmmsgtrace -i '026701c8890d$103ecb30$30bc6190$@com'
Tracing messages
        ID 026701c8890d$103ecb30$30bc6190$@com


0 messages found

[zimbra@server log]$ zmmsgtrace -s sender@domain.com -t 20080318
Tracing messages
        from sender@domain.com
        During 20080318


0 messages found

I wondered if there was something wrong with my syntax, so I tried:

[zimbra@sender log]$ zmmsgtrace -s sender@domain.com
Tracing messages
        from sender@domain.com


Message ID '006201c87dc2$5f9a6320$1ecf2960$@com'
sender@domain.com -->
                someoneelse@domain2.com
  Recipient someoneelse@domain2.com
  2008-03-03 23:39:40 - incomingserver.domain.com (xx.xx.xx.xx) --> server
  2008-03-03 23:39:41 - server --> 127.0.0.1 (127.0.0.1]:10024) status sent

Message ID '004b01c87edf$7d6c8590$784590b0$@com'
sender@domain.com -->
                someoneelse@domain2.com
  Recipient someoneelse@domain2.com
  2008-03-05 09:40:11 - incomingserver.domain.com (xx.xx.xx.xx) --> server
  2008-03-05 09:40:13 - server --> 127.0.0.1 (127.0.0.1]:10024) status sent

2 messages found

Am I doing something wrong?