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Thread: SMTP service down

  1. #1
    Nic
    Nic is offline Intermediate Member
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    Question SMTP service down

    Hello all,

    Last friday, SMTP server of my 4.5.6 Zimbra OpenSouce server doesn't respond when users sending mail ...

    Here the catalina.out log file :

    Code:
    [tomcat launcher] got signal SIGTERM invoking stop
    14 mars 2008 15:39:06 org.apache.coyote.http11.Http11BaseProtocol pause
    INFO: Suspension de Coyote HTTP/1.1 sur http-80
    14 mars 2008 15:39:06 org.apache.coyote.http11.Http11BaseProtocol pause
    INFO: Suspension de Coyote HTTP/1.1 sur http-7071
    14 mars 2008 15:39:07 org.apache.catalina.core.StandardService stop
    INFO: ArrĂȘt du service Catalina
    WARNING: Cannot load DocumentFactory: null
    14 mars 2008 15:39:21 org.apache.coyote.http11.Http11BaseProtocol destroy
    INFO: ArrĂȘt de Coyote HTTP/1.1 sur http-80
    14 mars 2008 15:39:21 org.apache.coyote.http11.Http11BaseProtocol destroy
    INFO: ArrĂȘt de Coyote HTTP/1.1 sur http-7071
    14 mars 2008 15:40:05 org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initialisation de Coyote HTTP/1.1 sur http-80
    14 mars 2008 15:40:06 org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initialisation de Coyote HTTP/1.1 sur http-7071
    14 mars 2008 15:40:06 org.apache.catalina.startup.Catalina load
    INFO: Initialization processed in 1415 ms
    14 mars 2008 15:40:06 org.apache.catalina.core.StandardService start
    INFO: DĂ©marrage du service Catalina
    14 mars 2008 15:40:06 org.apache.catalina.core.StandardEngine start
    INFO: Starting Servlet Engine: Apache Tomcat/5.5.15
    14 mars 2008 15:40:06 org.apache.catalina.core.StandardHost start
    INFO: XML validation disabled
    log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.TldConfig).
    log4j:WARN Please initialize the log4j system properly.
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext resourcesStart
    GRAVE: Erreur lors du démarrage des Resources statiques
    java.lang.IllegalArgumentException: Le document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/manager n'existe pas ou n'est pas un répertoire lisible
            at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140)
            at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:3812)
            at org.apache.catalina.core.StandardContext.start(StandardContext.java:3983)
            at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)
            at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:739)
            at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
            at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:603)
            at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:535)
            at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:470)
            at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1118)
            at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:310)
            at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
            at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1020)
            at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
            at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1012)
            at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
            at org.apache.catalina.core.StandardService.start(StandardService.java:450)
            at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
            at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:585)
            at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:275)
            at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:406)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:585)
            at com.zimbra.cs.launcher.TomcatLauncher.start(TomcatLauncher.java:52)
            at com.zimbra.cs.launcher.TomcatLauncher.main(TomcatLauncher.java:74)
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
    GRAVE: Error in resourceStart()
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
    GRAVE: Error getConfigured
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
    GRAVE: Erreur de démarrage du contexte [/manager] suite aux erreurs précédentes
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext stop
    INFO: Le conteneur org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/manager] n'a pas été démarré
    14 mars 2008 15:40:11 org.apache.catalina.startup.HostConfig deployDescriptor
    ATTENTION: A docBase /opt/zimbra/apache-tomcat-5.5.15/webapps/zimbra inside the host appBase has been specified, and will be ignored
    log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
    log4j:WARN Please initialize the log4j system properly.
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext resourcesStart
    GRAVE: Erreur lors du démarrage des Resources statiques
    java.lang.IllegalArgumentException: Le document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/host-manager n'existe pas ou n'est pas un répertoire lisible
            at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140)
            at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:3812)
            at org.apache.catalina.core.StandardContext.start(StandardContext.java:3983)
            at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)
            at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:739)
            at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
            at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:603)
            at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:535)
            at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:470)
            at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1118)
            at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:310)
            at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
            at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1020)
            at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
            at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1012)
            at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
            at org.apache.catalina.core.StandardService.start(StandardService.java:450)
            at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
            at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:585)
            at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:275)
            at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:406)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:585)
            at com.zimbra.cs.launcher.TomcatLauncher.start(TomcatLauncher.java:52)
            at com.zimbra.cs.launcher.TomcatLauncher.main(TomcatLauncher.java:74)
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
    GRAVE: Error in resourceStart()
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
    GRAVE: Error getConfigured
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
    GRAVE: Erreur de démarrage du contexte [/host-manager] suite aux erreurs précédentes
    14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext stop
    INFO: Le conteneur org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/host-manager] n'a pas été démarré
    log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
    log4j:WARN Please initialize the log4j system properly.
    Zimbra server reserving server socket port=110 bindaddr=null ssl=false
    Zimbra server reserving server socket port=995 bindaddr=null ssl=true
    Zimbra server reserving server socket port=143 bindaddr=null ssl=false
    Zimbra server reserving server socket port=993 bindaddr=null ssl=true
    Zimbra server process is running as root, changing to user=zimbra uid=500 gid=500
    Zimbra server process, after change, is running with uid=500 euid=500 gid=500 egid=500
    14 mars 2008 15:40:20 org.apache.coyote.http11.Http11BaseProtocol start
    INFO: DĂ©marrage de Coyote HTTP/1.1 sur http-80
    14 mars 2008 15:40:20 org.apache.coyote.http11.Http11BaseProtocol start
    INFO: DĂ©marrage de Coyote HTTP/1.1 sur http-7071
    14 mars 2008 15:40:20 org.apache.catalina.startup.Catalina start
    INFO: Server startup in 14711 ms
    zmcontrol stop && zmcontrol start have resolved the issue but I would know what append.

    Many thanks in advance for your help (tell me if you need other log files)

  2. #2
    uxbod's Avatar
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    Were you able to see how much memory was being used on the server at the time, or perhaps a process was running at 100% CPU ?

  3. #3
    Nic
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    Unfortunatly, I don't have a copy of top output when SMTP stop responding but I remember that no process have memory or cpu high usage (I believe...)


    For your information, because of Warn message un mailbox.log,

    Code:
    2008-03-09 21:01:38,822 WARN  [LmtpServer-4433] [name=user@domain.fr;] dbconn - Connection pool is 75% utilized.  13 connections out of a maximum of 16 in use.  Turn on debug logging for zimbra.dbconn to see stack traces of connections not returned to the pool.
    I have recently passed this command zmlocalconfig -e zimbra_mysql_connector_maxActive=30 (perhaps it's a big mistake!)
    Last edited by Nic; 03-17-2008 at 02:58 AM.

  4. #4
    uxbod's Avatar
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    I would take a look at this :-

    Performance Tuning Guidelines for Large Deployments - Zimbra :: Wiki

    and if it happens again produce a stack trace and post the results.

  5. #5
    Nic
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    Ok thank you ! I'm going to read this

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