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  #1 (permalink)  
Old 03-17-2008, 03:25 AM
Nic Nic is offline
Intermediate Member
  
Posts: 17
Question SMTP service down
Hello all,

Last friday, SMTP server of my 4.5.6 Zimbra OpenSouce server doesn't respond when users sending mail ...

Here the catalina.out log file :

Code:
[tomcat launcher] got signal SIGTERM invoking stop
14 mars 2008 15:39:06 org.apache.coyote.http11.Http11BaseProtocol pause
INFO: Suspension de Coyote HTTP/1.1 sur http-80
14 mars 2008 15:39:06 org.apache.coyote.http11.Http11BaseProtocol pause
INFO: Suspension de Coyote HTTP/1.1 sur http-7071
14 mars 2008 15:39:07 org.apache.catalina.core.StandardService stop
INFO: Arrêt du service Catalina
WARNING: Cannot load DocumentFactory: null
14 mars 2008 15:39:21 org.apache.coyote.http11.Http11BaseProtocol destroy
INFO: Arrêt de Coyote HTTP/1.1 sur http-80
14 mars 2008 15:39:21 org.apache.coyote.http11.Http11BaseProtocol destroy
INFO: Arrêt de Coyote HTTP/1.1 sur http-7071
14 mars 2008 15:40:05 org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initialisation de Coyote HTTP/1.1 sur http-80
14 mars 2008 15:40:06 org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initialisation de Coyote HTTP/1.1 sur http-7071
14 mars 2008 15:40:06 org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1415 ms
14 mars 2008 15:40:06 org.apache.catalina.core.StandardService start
INFO: Démarrage du service Catalina
14 mars 2008 15:40:06 org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.15
14 mars 2008 15:40:06 org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.TldConfig).
log4j:WARN Please initialize the log4j system properly.
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext resourcesStart
GRAVE: Erreur lors du démarrage des Resources statiques
java.lang.IllegalArgumentException: Le document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/manager n'existe pas ou n'est pas un répertoire lisible
        at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140)
        at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:3812)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:3983)
        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)
        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:739)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
        at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:603)
        at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:535)
        at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:470)
        at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1118)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:310)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1020)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1012)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
        at org.apache.catalina.core.StandardService.start(StandardService.java:450)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:275)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:406)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at com.zimbra.cs.launcher.TomcatLauncher.start(TomcatLauncher.java:52)
        at com.zimbra.cs.launcher.TomcatLauncher.main(TomcatLauncher.java:74)
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
GRAVE: Error in resourceStart()
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
GRAVE: Error getConfigured
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
GRAVE: Erreur de démarrage du contexte [/manager] suite aux erreurs précédentes
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext stop
INFO: Le conteneur org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/manager] n'a pas été démarré
14 mars 2008 15:40:11 org.apache.catalina.startup.HostConfig deployDescriptor
ATTENTION: A docBase /opt/zimbra/apache-tomcat-5.5.15/webapps/zimbra inside the host appBase has been specified, and will be ignored
log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
log4j:WARN Please initialize the log4j system properly.
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext resourcesStart
GRAVE: Erreur lors du démarrage des Resources statiques
java.lang.IllegalArgumentException: Le document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/host-manager n'existe pas ou n'est pas un répertoire lisible
        at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140)
        at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:3812)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:3983)
        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)
        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:739)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
        at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:603)
        at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:535)
        at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:470)
        at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1118)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:310)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1020)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1012)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
        at org.apache.catalina.core.StandardService.start(StandardService.java:450)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:275)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:406)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at com.zimbra.cs.launcher.TomcatLauncher.start(TomcatLauncher.java:52)
        at com.zimbra.cs.launcher.TomcatLauncher.main(TomcatLauncher.java:74)
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
GRAVE: Error in resourceStart()
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
GRAVE: Error getConfigured
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext start
GRAVE: Erreur de démarrage du contexte [/host-manager] suite aux erreurs précédentes
14 mars 2008 15:40:11 org.apache.catalina.core.StandardContext stop
INFO: Le conteneur org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/host-manager] n'a pas été démarré
log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
log4j:WARN Please initialize the log4j system properly.
Zimbra server reserving server socket port=110 bindaddr=null ssl=false
Zimbra server reserving server socket port=995 bindaddr=null ssl=true
Zimbra server reserving server socket port=143 bindaddr=null ssl=false
Zimbra server reserving server socket port=993 bindaddr=null ssl=true
Zimbra server process is running as root, changing to user=zimbra uid=500 gid=500
Zimbra server process, after change, is running with uid=500 euid=500 gid=500 egid=500
14 mars 2008 15:40:20 org.apache.coyote.http11.Http11BaseProtocol start
INFO: Démarrage de Coyote HTTP/1.1 sur http-80
14 mars 2008 15:40:20 org.apache.coyote.http11.Http11BaseProtocol start
INFO: Démarrage de Coyote HTTP/1.1 sur http-7071
14 mars 2008 15:40:20 org.apache.catalina.startup.Catalina start
INFO: Server startup in 14711 ms
zmcontrol stop && zmcontrol start have resolved the issue but I would know what append.

Many thanks in advance for your help (tell me if you need other log files)
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  #2 (permalink)  
Old 03-17-2008, 03:38 AM
Moderator
  
Posts: 7,911
Default
Were you able to see how much memory was being used on the server at the time, or perhaps a process was running at 100% CPU ?
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  #3 (permalink)  
Old 03-17-2008, 03:55 AM
Nic Nic is offline
Intermediate Member
  
Posts: 17
Default
Unfortunatly, I don't have a copy of top output when SMTP stop responding but I remember that no process have memory or cpu high usage (I believe...)


For your information, because of Warn message un mailbox.log,

Code:
2008-03-09 21:01:38,822 WARN  [LmtpServer-4433] [name=user@domain.fr;] dbconn - Connection pool is 75% utilized.  13 connections out of a maximum of 16 in use.  Turn on debug logging for zimbra.dbconn to see stack traces of connections not returned to the pool.
I have recently passed this command zmlocalconfig -e zimbra_mysql_connector_maxActive=30 (perhaps it's a big mistake!)
Last edited by Nic; 03-17-2008 at 03:58 AM..
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  #4 (permalink)  
Old 03-17-2008, 04:06 AM
Moderator
  
Posts: 7,911
Default
I would take a look at this :-

Performance Tuning Guidelines for Large Deployments - Zimbra :: Wiki

and if it happens again produce a stack trace and post the results.
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  #5 (permalink)  
Old 03-17-2008, 04:17 AM
Nic Nic is offline
Intermediate Member
  
Posts: 17
Default
Ok thank you ! I'm going to read this
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