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Old 02-22-2008, 08:42 AM
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Posts: 441
Default Attachment crashed convertd, destroys account

Okay, so I have a user that I'm copying over. I've used imapsync, and also copied over by hand with Tbird. It has a PDF attachment, and when I copy over the message, I lose the entire account. No IMAP access, no webclient, even deleting the account doesn't seem to finish deleting items, but deletes the account (I could be leaving junk in my mailstore)

I get no errors in mailbox.log but I do get the following from convertd.log:

Code:
2008-02-22 10:31:55,171 INFO  [Convertd-209] [] convert - Processing extract request on port 50135
2008-02-22 10:31:55,171 INFO  [Convertd-209] [] convert - Extracting text from document: docId=CwCCfC6t1hZomkhokZmGENgIG9A=_2, filename=brigham derek 12 3 hemphill.pdf
2008-02-22 10:31:55,172 WARN  [Convertd-209] [] convert - Text extraction failed
com.zimbra.cs.convert.ConversionException: Cannot extract text from document that previously crashed convertd.
        at com.zimbra.cs.convertd.TransformationHandler.extract(TransformationHandler.java:203)
        at com.zimbra.cs.convertd.TransformationHandler.processCommandInternal(TransformationHandler.java:108)
        at com.zimbra.cs.convertd.TransformationHandler.access$000(TransformationHandler.java:39)
        at com.zimbra.cs.convertd.TransformationHandler$1.call(TransformationHandler.java:82)
        at com.zimbra.cs.convertd.TransformationHandler$1.call(TransformationHandler.java:81)
        at com.zimbra.common.util.TaskUtil.call(TaskUtil.java:24)
        at com.zimbra.cs.convertd.TransformationHandler.processCommand(TransformationHandler.java:80)
        at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:160)
        at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:128)
        at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:619)
I have to delete the account and start over. Right now I'm just going to see if the user can make that email go away.. (edit: he was able to delete it) Anyone seen this before?

Last edited by p24t; 02-22-2008 at 08:50 AM..
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Old 02-22-2008, 11:13 AM
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Posts: 441
Default

Okay, I can get the account back if I kill the hung convertd process. Still doesn't explain much tho.
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