Results 1 to 2 of 2

Thread: Attachment crashed convertd, destroys account

  1. #1
    p24t is offline Moderator
    Join Date
    Mar 2007
    Location
    Austin
    Posts
    441
    Rep Power
    8

    Default Attachment crashed convertd, destroys account

    Okay, so I have a user that I'm copying over. I've used imapsync, and also copied over by hand with Tbird. It has a PDF attachment, and when I copy over the message, I lose the entire account. No IMAP access, no webclient, even deleting the account doesn't seem to finish deleting items, but deletes the account (I could be leaving junk in my mailstore)

    I get no errors in mailbox.log but I do get the following from convertd.log:

    Code:
    2008-02-22 10:31:55,171 INFO  [Convertd-209] [] convert - Processing extract request on port 50135
    2008-02-22 10:31:55,171 INFO  [Convertd-209] [] convert - Extracting text from document: docId=CwCCfC6t1hZomkhokZmGENgIG9A=_2, filename=brigham derek 12 3 hemphill.pdf
    2008-02-22 10:31:55,172 WARN  [Convertd-209] [] convert - Text extraction failed
    com.zimbra.cs.convert.ConversionException: Cannot extract text from document that previously crashed convertd.
            at com.zimbra.cs.convertd.TransformationHandler.extract(TransformationHandler.java:203)
            at com.zimbra.cs.convertd.TransformationHandler.processCommandInternal(TransformationHandler.java:108)
            at com.zimbra.cs.convertd.TransformationHandler.access$000(TransformationHandler.java:39)
            at com.zimbra.cs.convertd.TransformationHandler$1.call(TransformationHandler.java:82)
            at com.zimbra.cs.convertd.TransformationHandler$1.call(TransformationHandler.java:81)
            at com.zimbra.common.util.TaskUtil.call(TaskUtil.java:24)
            at com.zimbra.cs.convertd.TransformationHandler.processCommand(TransformationHandler.java:80)
            at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:160)
            at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:128)
            at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
            at java.lang.Thread.run(Thread.java:619)
    I have to delete the account and start over. Right now I'm just going to see if the user can make that email go away.. (edit: he was able to delete it) Anyone seen this before?
    Last edited by p24t; 02-22-2008 at 09:50 AM.

  2. #2
    p24t is offline Moderator
    Join Date
    Mar 2007
    Location
    Austin
    Posts
    441
    Rep Power
    8

    Default

    Okay, I can get the account back if I kill the hung convertd process. Still doesn't explain much tho.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [SOLVED] Re-creating the spam training e-mail account
    By richard-hdd in forum Administrators
    Replies: 21
    Last Post: 03-20-2012, 07:34 AM
  2. One account not receving email
    By EnglishDude in forum Administrators
    Replies: 12
    Last Post: 04-30-2010, 06:19 AM
  3. The *ULTIMATE* 451 / convertd problem thread!
    By Leesbian in forum Administrators
    Replies: 13
    Last Post: 10-31-2007, 01:44 PM
  4. Replies: 3
    Last Post: 09-18-2007, 06:55 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •