Importing Documents in 5.0.2 Yields: Import Failed: Unable to import file

[gmsmith]

We are getting the following error while trying to "import" a document into the documents tab:

2008-02-18 16:54:32,449 WARN  [btpool0-860] [name=email@domain.com;mid=114;ip=70.xxx.xxx.xxx;ua=ZimbraWebClient - FF2.0 (Mac)/5.0.2_GA_1975.RHEL4_64;] SoapEngine - handler exception
java.lang.NullPointerException
    at com.zimbra.cs.mime.ParsedDocument.setVersion(ParsedDocument.java:102)
    at com.zimbra.cs.mailbox.Document.create(Document.java:149)
    at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailbox.java:5392)
    at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailbox.java:5369)
    at com.zimbra.cs.wiki.WikiPage$LocalWikiPage.create(WikiPage.java:154)
    at com.zimbra.cs.wiki.Wiki.addPage(Wiki.java:646)
    at com.zimbra.cs.service.wiki.SaveDocument.handle(SaveDocument.java:139)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:342)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:199)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:113)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:272)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:174)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

And getting an error: Import Failed: Unable to import file

[gmsmith]

Some more details...

.txt files import just fine, however xls, pdf, .doc don't work

[jholder]

I bet money this is either a convertd or a MIME problem.

Can you try:

ldapsearch -D"uid=zimbra,cn=admins,cn=zimbra" -w `zmlocalconfig -s -m nokey
zimbra_ldap_password` -H `zmlocalconfig -m nokey ldap_master_url` -x -b
"cn=mime,cn=config,cn=zimbra"

[gmsmith]

Here is the response:

# extended LDIF
#
# LDAPv3
# base <cn=mime,cn=config,cn=zimbra> with scope subtree
# filter: (objectclass=*)
# requesting: ALL
#

# mime, config, zimbra
dn: cn=mime,cn=config,cn=zimbra
objectClass: organizationalRole
cn: mime
description: for storing MIME configuration

# application/x-zip-compressed, mime, config, zimbra
dn: cn=application/x-zip-compressed,cn=mime,cn=config,cn=zimbra
zimbraMimeType: application/x-zip-compressed
cn: application/x-zip-compressed
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: ZipHandler
zimbraMimeHandlerExtension: convertd
zimbraMimeFileExtension: zip
description: Zip Archive

# application/zip, mime, config, zimbra
dn: cn=application/zip,cn=mime,cn=config,cn=zimbra
zimbraMimeType: application/zip
cn: application/zip
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: ZipHandler
zimbraMimeHandlerExtension: convertd
zimbraMimeFileExtension: zip
description: Zip Archive

# message/rfc822, mime, config, zimbra
dn: cn=message/rfc822,cn=mime,cn=config,cn=zimbra
zimbraMimeType: message/rfc822
cn: message/rfc822
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: MessageRFC822Handler
description: Mail Message

# text/html, mime, config, zimbra
dn: cn=text/html,cn=mime,cn=config,cn=zimbra
zimbraMimeType: text/html
cn: text/html
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.TextHtmlHandler
zimbraMimeFileExtension: html
zimbraMimeFileExtension: htm
description: HTML Document

# text/enriched, mime, config, zimbra
dn: cn=text/enriched,cn=mime,cn=config,cn=zimbra
zimbraMimeType: text/enriched
cn: text/enriched
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.TextEnrichedHandler
zimbraMimeFileExtension: txe
description: Enriched Text Document

# text/plain, mime, config, zimbra
dn: cn=text/plain,cn=mime,cn=config,cn=zimbra
zimbraMimeType: text/plain
cn: text/plain
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.TextPlainHandler
zimbraMimeFileExtension: text
zimbraMimeFileExtension: txt
description: Plain Text Document

# text/calendar, mime, config, zimbra
dn: cn=text/calendar,cn=mime,cn=config,cn=zimbra
zimbraMimeType: text/calendar
cn: text/calendar
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: TextCalendarHandler
zimbraMimeFileExtension: ics
zimbraMimeFileExtension: vcs
description: iCalendar Document

# all, mime, config, zimbra
dn: cn=all,cn=mime,cn=config,cn=zimbra
zimbraMimeType: all
cn: all
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: DefaultHandler
zimbraMimeHandlerExtension: convertd
description: All Documents

# unsupported, mime, config, zimbra
dn: cn=unsupported,cn=mime,cn=config,cn=zimbra
cn: unsupported
objectClass: zimbraMimeEntry
zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.UnknownTypeHandler
zimbraMimeIndexingEnabled: FALSE
zimbraMimeType: audio/.*
zimbraMimeType: video/.*
zimbraMimeType: image/.*
zimbraMimeType: application/x-gzip
zimbraMimeType: application/x-stuffit
zimbraMimeType: application/x-shockwave-flash
zimbraMimeType: application/x-tar
zimbraMimeFileExtension: 7z
zimbraMimeFileExtension: aif
zimbraMimeFileExtension: aiff
zimbraMimeFileExtension: asx
zimbraMimeFileExtension: avi
zimbraMimeFileExtension: bmp
zimbraMimeFileExtension: bz
zimbraMimeFileExtension: bz2
zimbraMimeFileExtension: cab
zimbraMimeFileExtension: exe
zimbraMimeFileExtension: gif
zimbraMimeFileExtension: gz
zimbraMimeFileExtension: iso
zimbraMimeFileExtension: jpeg
zimbraMimeFileExtension: jpg
zimbraMimeFileExtension: m4a
zimbraMimeFileExtension: mid
zimbraMimeFileExtension: mov
zimbraMimeFileExtension: mp2
zimbraMimeFileExtension: mp3
zimbraMimeFileExtension: mp4
zimbraMimeFileExtension: mpeg
zimbraMimeFileExtension: mpg
zimbraMimeFileExtension: ogg
zimbraMimeFileExtension: png
zimbraMimeFileExtension: psd
zimbraMimeFileExtension: ra
zimbraMimeFileExtension: rar
zimbraMimeFileExtension: raw
zimbraMimeFileExtension: rpm
zimbraMimeFileExtension: sit
zimbraMimeFileExtension: swf
zimbraMimeFileExtension: tar
zimbraMimeFileExtension: tgz
zimbraMimeFileExtension: tif
zimbraMimeFileExtension: tiff
zimbraMimeFileExtension: wav
zimbraMimeFileExtension: wma
zimbraMimeFileExtension: wmv
zimbraMimeFileExtension: z
zimbraMimePriority: 10
description: Documents not supported by KeyView

# search result
search: 2
result: 0 Success

# numResponses: 11
# numEntries: 10

[jholder]

Greg,
Is this FOSS or NE?

[gmsmith]

NE 5.02 64bit

[dpmchris]

jholder:
Our ZCS 5.0.1 NE running on OS X 10.4.11 Server does not display a "Import" button under the Documents toolbar.

Is this a limitation of the server being Mac OS X (Xserve Intel), or the fact that it is 5.0.1? I wish 01.com would apply the 5.0.2 but alas they are making us wait for 5.0.3...

Please come, 5.0.3...