Results 1 to 2 of 2

Thread: [SOLVED] Away message only work for primary domain?

  1. #1
    gkra's Avatar
    gkra is offline Senior Member
    Join Date
    May 2007
    Location
    San Diego
    Posts
    53
    Rep Power
    7

    Question [SOLVED] Away message only work for primary domain?

    We're using 4.5.11 NE, and our environment is such that we've had to set up several domain aliases for our configured mail domain (using zmprov):

    Code:
    > zmprov createDomain example.com \
        zimbraDomainType alias \
        zimbraMailCatchAllAddress @example.com \
        zimbraMailCatchAllForwardAddress @sub.example.com
    
    > zmprov getAllDomains
    sub.example.com
    example.com
    We're noticing that users who set an away message find it only works for messages addressed to <user>@<domain> or <user_alias>@<domain>, not for <user>@<domain_alias> or <user_alias>@<domain_alias>.

    For the sake of explanation, our mail domain is "sub.example.com", and one of the domain aliases we've configured is "example.com". Mail for our users, but addressed to "user@example.com" is forwarded to "user@sub.example.com" and delivered to our Zimbra system. If "user" creates an away message, mail to "user@sub.example.com" or "user_alias@sub.example.com" will properly get an away response. Mail to "user@example.com" or "user_alias@example.com" will not get an away response. In all cases, the mail ends up properly in the user's inbox.

    Given that nearly half our users prefer their "user@example.com" addresses over "user@sub.example.com", we're somewhat in a bind for getting away messages to actually work.

    Any suggestions? Searched bugzilla for "away message" and "vacation message" and found nothing along these lines. I suppose I should file a bug...

    Thoughts?

  2. #2
    gkra's Avatar
    gkra is offline Senior Member
    Join Date
    May 2007
    Location
    San Diego
    Posts
    53
    Rep Power
    7

    Default Answer? Use the Command Line, Luke.

    First (as I've already done), add your domain alias:

    Code:
    > zmprov createDomain example.com \
        zimbraDomainType alias \
        zimbraMailCatchAllAddress @example.com \
        zimbraMailCatchAllForwardAddress @sub.example.com
    Then, using zmprov again, add the aliases to your users:

    Code:
    > zmprov addAccountAlias <user>@<domain> <user>@<domain_alias>
    > zmprov addAccountAlias <user_alias>@<domain> <user_alias>@<domain_alias>
    This does seem to confuse the Zimbra Admin Console "Aliases" page when editing a user account, so you'll end up having to manage all the aliases via the command line if you don't want Zimbra Admin Console to freak out about the aliases. However, away messages will now be sent for all aliases.

    Again, this is on 4.5.11 NE.

    Gregory

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Domain Admin set/unset account away message
    By tinny in forum Administrators
    Replies: 1
    Last Post: 11-23-2011, 09:05 PM
  2. "Away" message with Domain Aliases
    By itmike in forum Administrators
    Replies: 4
    Last Post: 06-06-2008, 07:26 AM
  3. [SOLVED] Remove main domain!
    By zibra in forum Administrators
    Replies: 11
    Last Post: 09-27-2007, 08:50 AM
  4. need advice on configuring zimbra to work with fax server
    By pheonix1t in forum Administrators
    Replies: 0
    Last Post: 07-11-2007, 07:46 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •