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02-05-2008, 04:38 AM
| | Project Contributor | |
Posts: 223
| | [SOLVED] Moved zimbra to new server - mail gets deferred Hi,
I moved my Zimbra install to a new server this night. Now I have the problem that all emails get into the deferred queue with the error "mail transport unavailable".
Here the zimbra.log of one example message sent from outside: Quote:
[zimbra@zimbra opt]$ tail -n 2000 /var/log/zimbra.log | grep 665171A74BFA
Feb 5 12:27:09 zimbra postfix/smtpd[32521]: 665171A74BFA: client=localhost.localdomain[127.0.0.1]
Feb 5 12:27:09 zimbra postfix/cleanup[32383]: 665171A74BFA: message-id=<193.187.11.245.1202210668.wm@webmail.inode.at>
Feb 5 12:27:09 zimbra postfix/qmgr[31926]: 665171A74BFA: from=<s.preitler@inode.at>, size=2097, nrcpt=1 (queue active)
Feb 5 12:27:09 zimbra amavis[31461]: (31461-03) FWD via SMTP: <s.preitler@inode.at> -> <martina.kaufmann@schuelerunion.at>,BODY=8BITMIM E 250 2.6.0 Ok, id=31461-03, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 665171A74BFA
Feb 5 12:27:09 zimbra amavis[31461]: (31461-03) Passed CLEAN, [62.99.145.6] [193.187.11.245] <s.preitler@inode.at> -> <martina.kaufmann@schuelerunion.at>, Message-ID: <193.187.11.245.1202210668.wm@webmail.inode.at>, mail_id: QhH+nBrDqKjO, Hits: -2.599, size: 1467, queued_as: 665171A74BFA, 4845 ms
Feb 5 12:27:09 zimbra postfix/smtp[32445]: A90CC1A74BF5: to=<martina.kaufmann@schuelerunion.at>, orig_to=<martina@schuelerunion.at>, relay=127.0.0.1[127.0.0.1]:10024, delay=4.9, delays=0.03/0/0.01/4.9, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 665171A74BFA)
Feb 5 12:28:09 zimbra postfix/qmgr[31926]: 665171A74BFA: to=<martina.kaufmann@schuelerunion.at>, relay=none, delay=60, delays=0.13/60/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)
| One thing is very interesting: that only happens for the domain schuelerunion.at
The delivery to another domain (michael@glatter-goetz.de which is an alias of michael.glatter-goetz@schuelerunion.at) works fine: Quote:
[zimbra@zimbra opt]$ tail -n 2000 /var/log/zimbra.log | grep 3DNDm0GPUI4K
Feb 5 12:29:43 zimbra amavis[31464]: (31464-02) Checking: 3DNDm0GPUI4K [62.99.145.7] <s.preitler@inode.at> -> <michael.glatter-goetz@schuelerunion.at>
Feb 5 12:29:48 zimbra amavis[31464]: (31464-02) Passed CLEAN, [62.99.145.7] [193.187.11.245] <s.preitler@inode.at> -> <michael.glatter-goetz@schuelerunion.at>, Message-ID: <193.187.11.245.1202210821.wm@webmail.inode.at>, mail_id: 3DNDm0GPUI4K, Hits: -2.599, size: 1425, queued_as: 25C441A74BF9, 4705 ms
[zimbra@zimbra opt]$ tail -n 2000 /var/log/zimbra.log | grep 25C441A74BF9
Feb 5 12:29:48 zimbra postfix/smtpd[32521]: 25C441A74BF9: client=localhost.localdomain[127.0.0.1]
Feb 5 12:29:48 zimbra postfix/cleanup[2706]: 25C441A74BF9: message-id=<193.187.11.245.1202210821.wm@webmail.inode.at>
Feb 5 12:29:48 zimbra postfix/qmgr[31926]: 25C441A74BF9: from=<s.preitler@inode.at>, size=2067, nrcpt=1 (queue active)
Feb 5 12:29:48 zimbra amavis[31464]: (31464-02) FWD via SMTP: <s.preitler@inode.at> -> <michael.glatter-goetz@schuelerunion.at>,BODY=8BITMIME 250 2.6.0 Ok, id=31464-02, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 25C441A74BF9
Feb 5 12:29:48 zimbra amavis[31464]: (31464-02) Passed CLEAN, [62.99.145.7] [193.187.11.245] <s.preitler@inode.at> -> <michael.glatter-goetz@schuelerunion.at>, Message-ID: <193.187.11.245.1202210821.wm@webmail.inode.at>, mail_id: 3DNDm0GPUI4K, Hits: -2.599, size: 1425, queued_as: 25C441A74BF9, 4705 ms
Feb 5 12:29:48 zimbra postfix/smtp[32445]: 668B41A74C00: to=<michael.glatter-goetz@schuelerunion.at>, orig_to=<michael@glatter-goetz.de>, relay=127.0.0.1[127.0.0.1]:10024, delay=4.8, delays=0.05/0/0/4.7, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 25C441A74BF9)
Feb 5 12:29:48 zimbra postfix/lmtp[31975]: 25C441A74BF9: to=<michael.glatter-goetz@schuelerunion.at>, relay=zimbra.glatter-goetz.de[78.46.48.66]:7025, delay=0.4, delays=0.01/0.01/0.01/0.38, dsn=2.1.5, status=sent (250 2.1.5 OK)
Feb 5 12:29:48 zimbra postfix/qmgr[31926]: 25C441A74BF9: removed
| What can this be? I don't know why the mails are not delivered and this is a real showstopper.
Please help me!
- Michael | 
02-05-2008, 04:44 AM
| | Zimbra Consultant & Moderator | |
Posts: 11,506
| | Are all the zimbra services up and running? Does this thread shed any light on the problem? I assume that all your DNS records & /etc/hosts file are correct for that domain name?
__________________
Regards
Bill
| 
02-05-2008, 05:01 AM
| | Project Contributor | |
Posts: 223
| | Quote: |
Are all the zimbra services up and running?
| Yes. Code: [zimbra@zimbra ~]$ zmcontrol start
Host zimbra.schuelerunion.at
Starting ldap...Done.
Starting logger...Done.
Starting mailbox...Done.
Starting antispam...Done.
Starting antivirus...Done.
Starting snmp...Done.
Starting spell...Done.
Starting mta...Done.
Starting stats...Done.
[zimbra@zimbra ~]$ zmcontrol status
Host zimbra.schuelerunion.at
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Running
mta Running
snmp Running
spell Running
stats Running
[zimbra@zimbra ~]$ Quote: |
Does this thread shed any light on the problem?
| No. The strange thing is that no all mails are deferred, only the ones for @schuelerunion.at. Quote: |
I assume that all your DNS records & /etc/hosts file are correct for that domain name?
| Yes. Code: [zimbra@zimbra ~]$ cat /etc/hosts
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
78.46.48.66 zimbra.schuelerunion.at zimbra
#::1 localhost6.localdomain6 localhost6 I can give you root/Zimbra admin access if needed. | 
02-05-2008, 05:37 AM
| | | | 
02-05-2008, 05:58 AM
| | Project Contributor | |
Posts: 223
| | Hm... if I want to do a postcat -q I get: Code: [zimbra@zimbra ~]$ postcat -q D17F51A74C90
postcat: fatal: open queue file D17F51A74C90: Permission denied in /opt/zimbra/postfix/conf/main.cf the content_filter line is Quote: |
content_filter = smtp-amavis:[127.0.0.1]:10024
| Disabling Antispam and Antivirus has no effect.
I have no idea what to do.
As said before, if you want root access to the machine you can get it. | 
02-05-2008, 06:08 AM
| | Zimbra Consultant & Moderator | |
Posts: 11,506
| | Is your server currently still up? I can't get a connection to it from here, you don't have any firewall oir SElinux active do you?
__________________
Regards
Bill
| 
02-05-2008, 06:11 AM
| | Project Contributor | |
Posts: 223
| | Quote: |
Is your server currently still up?
| I did a restart at this moment. Server is up again. | 
02-05-2008, 06:35 AM
| | Zimbra Consultant & Moderator | |
Posts: 11,506
| | Just out of interest, how did you move Zimbra to the new server? Could you post the output of the following commands (run on the zimbra server): Code: host `hostname` <-- type as-is and use backticks not single quotes
dig yourdomain.com mx
dig yourdomain.com any just for my own peace of mind. 
__________________
Regards
Bill
| 
02-05-2008, 06:42 AM
| | Project Contributor | |
Posts: 223
| | Quote: |
how did you move Zimbra to the new server?
| - Old server was NE 4.5.5 on CentOS4 x86
- Installed NE 4.5.6 on the new machine (CentOS5 x86)
- blocked port 25 on old server (mails were queued on secondary MX)
- made full backup of old server (using zmbackup)
- created domains on new server
- restored full backup on new machine
- updated to NE 5.0.2
- changed MX entry fitting to the new server Code: [zimbra@zimbra ~]$ host `hostname`
zimbra.schuelerunion.at has address 78.46.48.66 Code: [zimbra@zimbra ~]$ dig schuelerunion.at mx
; <<>> DiG 9.3.3rc2 <<>> schuelerunion.at mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 30769
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;schuelerunion.at. IN MX
;; ANSWER SECTION:
schuelerunion.at. 7200 IN MX 10 zimbra.schuelerunion.at.
schuelerunion.at. 7200 IN MX 20 mail.4-mail.net.
;; Query time: 53 msec
;; SERVER: 213.133.100.100#53(213.133.100.100)
;; WHEN: Tue Feb 5 14:41:21 2008
;; MSG SIZE rcvd: 88 Code: [zimbra@zimbra ~]$ dig schuelerunion.at any
; <<>> DiG 9.3.3rc2 <<>> schuelerunion.at any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 45984
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;schuelerunion.at. IN ANY
;; ANSWER SECTION:
schuelerunion.at. 6314 IN NS ns5.kasserver.com.
schuelerunion.at. 6314 IN NS ns6.kasserver.com.
;; Query time: 1 msec
;; SERVER: 213.133.100.100#53(213.133.100.100)
;; WHEN: Tue Feb 5 14:42:06 2008
;; MSG SIZE rcvd: 83 | 
02-05-2008, 07:02 AM
| | Zimbra Consultant & Moderator | |
Posts: 11,506
| | It would appear from those results that you don't have an A record, you need one (unless you'#re only posting partial details?).
__________________
Regards
Bill
Last edited by phoenix : 02-05-2008 at 07:04 AM.
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