Duplicate Emails in Web Client

[msf004]

I have a customer who claims to occassionally have all of their emails show up multiple times within the Zimbra Web Client. I.e.: when they open the Zimbra Web Client, all of the emails have multiple copies (2-3 copies per email). They claim it is sporatic; which are always the easiest problems to troubleshoot.

I have spend countless hours looking at logs, utilizing the zmmsgtrace command to see if they are simply receiving the email multiple times, etc. All with no idea, suggestions, or throughts.

I know they are using IE7. I have also viewed their email account multiple times using IE7, FF, Safari, etc. And I have never seen a single dupped email.

Has anyone else every heard of this? I found posts regarding duplicate emails from individuals using IMAP Clients; however, I have not found anything similar to dups within the Zimbra Web Client.

Thanks.

[jholder]

What an odd problem.

Can you get a screen shot? Also, it might be helpful to look at the mailbox.log.

You can grep it for the username and see what's happening.

[msf004]

The customer upgraded from IE to FireFox and the problem went away. They were using IE7; however, maybe they had an old version of Java installed - or something - who knows.

Regardless, when they installed FireFox and starting using FireFox the duplicate email problem went away. I just wanted to share the information.

-Marc

[mmorse]

BTW, ZCS 5.0.1 is out!

If you're still on 4.5.6_GA_1044.RHEL4_20070706161941 NE from your profile version, you might at least want to consider updating to 4.5.10 as there's been tons of enhancements to ldap & tomcat since 4.5.6.
-Don't forget to make a backup

[jhoelz]

we have the same problem using 4.5.10. It is worse since we upgraded. We'll be upgrading to 5.0.1 soon. I hope it goes away then.

[ftoniolo]

Hi! I'm the same problem, using Firefox, both sender and recipient using the zimbra's ajax web interface. For example, today I sent a message to other internal account and it duplicates my message. I saw in my sent items and was 2 equals messages. I looked for the Message-ID in the /var/log/zimbra.log and it appears just one time. I'm using zimbra version 5.0.5_GA_2201.RHEL5.FOSS in a production environment. Please help!