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Thread: Instant Messaging

  1. #11
    davidfsmith is offline Special Member
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    Unhappy IM No workee

    Ok, so I know it is only Beta, but I would expect it to work, looks like instant messaging is dead on my server at the moment, done a zmcontrol stop / start in case a service wasn't running, but still no dice.

    Logging into the webclient, all users have the IM tab (and show as online unless they chose otherwise) however logging in as two different users via the webclient in separate VM's I can't send messages between them and I can't add users to the buddy lists.... something clearly isn't working.

  2. #12
    jholder's Avatar
    jholder is offline Former Zimbran
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    Default

    Hi David,
    Sorry it's not working.

    IMs are logged into /opt/zimbra/log/zmmailboxd.out

    So, I sugest setting up an SSH session and tailing the log with refresh:
    su - zimbra
    tail -f /opt/zimbra/log/zmmailboxd.out

    Then send an IM from one user to the other. Capture the output and look for errors.

  3. #13
    davidfsmith is offline Special Member
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    Quote Originally Posted by jholder View Post
    Hi David,
    Sorry it's not working.

    IMs are logged into /opt/zimbra/log/zmmailboxd.out

    So, I sugest setting up an SSH session and tailing the log with refresh:
    su - zimbra
    tail -f /opt/zimbra/log/zmmailboxd.out

    Then send an IM from one user to the other. Capture the output and look for errors.
    Ok did that and the output of one message is:

    Code:
    <body xmlns="http://www.w3.org/1999/xhtml"><span xmlns="" style="">Yello</span></body>
    Body is: <span style="">Yello</span>
    Which I guess means something is happening, although the intended recipient receives nothing
    Last edited by davidfsmith; 01-02-2008 at 06:08 AM. Reason: edited the code snippet

  4. #14
    folioguru is offline Partner (VAR/HSP)
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    Default I'm in the same exact boat

    I looked at zmmailboxd.out.200801050000 and found everything I and the other party entered (both Zimbra 5.0.0 GA accts). We are unable to chat to each other. Nothing appears on either of our screens from the other.

    We can't even add each other to our buddy lists (how is that supposed to work).

    But, we do see the output of our attempted chats here: zmmailboxd.out

    Does anyone have a resolution to this?

    Thanks!

  5. #15
    davidfsmith is offline Special Member
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    Quote Originally Posted by folioguru View Post
    I looked at zmmailboxd.out.200801050000 and found everything I and the other party entered (both Zimbra 5.0.0 GA accts). We are unable to chat to each other. Nothing appears on either of our screens from the other.

    We can't even add each other to our buddy lists (how is that supposed to work).

    But, we do see the output of our attempted chats here: zmmailboxd.out

    Does anyone have a resolution to this?

    Thanks!
    Glad I'm not the only one, (sorry to hear though, I was looking forward to this feature)

  6. #16
    Mark Daniel's Avatar
    Mark Daniel is offline Senior Member
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    Default my solution

    I was having the *exact* same issue myself after upgrading from 4.5.9 to 5.0GA, but after invoking the following commands (from a thread I cannot find, unfort!), everything has worked swimmingly!

    (as user 'zimbra')
    Code:
    zmprov -l -v mcf zimbraXMPPEnabled TRUE
    zmprov -v mc default zimbraFeatureIMEnabled TRUE
    zmprov -v mc default zimbraFeatureInstantNotify TRUE
    zmcontrol stop
    zmcontrol start
    Good luck!
    mark daniel | actc
    zcs 6 ose | mac pro | mac os x server 10.4.11

  7. #17
    folioguru is offline Partner (VAR/HSP)
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    Default Thank You!

    Thank you so much. This appears to work. Do you have to do this every time you restart the server, or is the one time sufficient?

  8. #18
    davidfsmith is offline Special Member
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    Thumbs up

    That fixed it for me, have notified support that this a solution as I had an open case with them... (for 4 days)

    Regards

  9. #19
    ojehle is offline Intermediate Member
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    Thumbs up

    Quote Originally Posted by davidfsmith View Post
    That fixed it for me, have notified support that this a solution as I had an open case with them... (for 4 days)

    Regards
    the same for me... works now. I open also a case :-)


    looks like the admin interface doesn't activate the xmpp server, but no error message on web gui or in the logs on the server

  10. #20
    davidfsmith is offline Special Member
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    Quote Originally Posted by ojehle View Post
    the same for me... works now. I open also a case :-)


    looks like the admin interface doesn't activate the xmpp server, but no error message on web gui or in the logs on the server
    Seems odd that enabling chat in the COS doesn't actually seem to start the service!

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