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Thread: new account

  1. #1
    iwan siahaan is offline Member
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    Unhappy new account

    I can't add a new account from admin GUI....did somebody already found this promblem....

    the error massege :

    Message: system failure: createAccount
    Error code: service.FAILURE
    Method: ZmCsfeCommand.prototype.invoke
    Details:soap:Receiver

    but if i created with command line like

    zmprov ca iwansiahaan@maestronic.co.id 123654

    there was no error and account can created ?

    Whats happend with my zimbra ?

  2. #2
    Krishopper is offline Dedicated Member
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    Do you see any errors in your /opt/zimbra/log/mailbox.log file at the time that error occurs?

  3. #3
    iwan siahaan is offline Member
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    Default help

    no there was no error i found in mailbox.log when i created a new account...

  4. #4
    d64
    d64 is offline Active Member
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    It seems our environment has recently picked up this same problem.

    We are running zimbra-core-4.5.10_GA_1575.FC5-20071117095155 .

    Here's the error in mailbox.log:

    Code:
    2008-01-11 11:45:39,567 INFO  [http-7071-Processor50] [name=admin@XXX;ip=XXX;ua=ZimbraWebClient - FF2.0 (Win)/undefined;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: createAccount
            at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:165)
            at com.zimbra.cs.account.ldap.LdapUtil.createEntry(LdapUtil.java:1028)
            at com.zimbra.cs.account.ldap.LdapProvisioning.createAccount(LdapProvisioning.java:715)
            at com.zimbra.cs.account.ldap.LdapProvisioning.createAccount(LdapProvisioning.java:580)
            at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:55)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:266)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:85)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:220)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
            at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
            at java.lang.Thread.run(Thread.java:619)
    Caused by: javax.naming.NamingException: [LDAP: error code 80 - index generation failed]; remaining name 'uid=XXX'
            at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3049)
            at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2951)
            at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2758)
            at com.sun.jndi.ldap.LdapCtx.c_createSubcontext(LdapCtx.java:774)
            at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_createSubcontext(ComponentDirContext.java:319)
            at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.createSubcontext(PartialCompositeDirContext.java:248)
            at javax.naming.directory.InitialDirContext.createSubcontext(InitialDirContext.java:183)
            at com.zimbra.cs.account.ldap.LdapUtil.createEntry(LdapUtil.java:1014)
            ... 25 more
    I censored the log with "XXX".

    What gives?

  5. #5
    d64
    d64 is offline Active Member
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    When I have had problems with LDAP in other applications, what I have done is that I've taken a cleartext dump of the contents, checked that it looks correct, then reset LDAP and ran the dump back in with ldapadd. This has usually fixed problems. Is it possible to try this with the Zimbra LDAP?

  6. #6
    d64
    d64 is offline Active Member
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    Trying to create an account with "zmprov ca" yields an error too..

    ERROR: service.FAILURE (system failure: createAccount)

  7. #7
    d64
    d64 is offline Active Member
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    This thread: LDAP: error code 80 - index generation failed - Howto rebuild LDAP index? seems to be about the same error message, but the solution (upgrade to 4.5.6) is not viable in my case.

  8. #8
    d64
    d64 is offline Active Member
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    In my case this issue was solved by advice given in this thread:

    Creating accounts problem

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