new account

[iwan siahaan]

I can't add a new account from admin GUI....did somebody already found this promblem....

the error massege :

Message: system failure: createAccount
Error code: service.FAILURE
Method: ZmCsfeCommand.prototype.invoke
Details:soap:Receiver

but if i created with command line like

zmprov ca iwansiahaan@maestronic.co.id 123654

there was no error and account can created ?

Whats happend with my zimbra ?

[Krishopper]

Do you see any errors in your /opt/zimbra/log/mailbox.log file at the time that error occurs?

[iwan siahaan]

no there was no error i found in mailbox.log when i created a new account...

[d64]

It seems our environment has recently picked up this same problem.

We are running zimbra-core-4.5.10_GA_1575.FC5-20071117095155 .

Here's the error in mailbox.log:

2008-01-11 11:45:39,567 INFO  [http-7071-Processor50] [name=admin@XXX;ip=XXX;ua=ZimbraWebClient - FF2.0 (Win)/undefined;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: createAccount
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:165)
        at com.zimbra.cs.account.ldap.LdapUtil.createEntry(LdapUtil.java:1028)
        at com.zimbra.cs.account.ldap.LdapProvisioning.createAccount(LdapProvisioning.java:715)
        at com.zimbra.cs.account.ldap.LdapProvisioning.createAccount(LdapProvisioning.java:580)
        at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:55)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:266)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:85)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:220)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:619)
Caused by: javax.naming.NamingException: [LDAP: error code 80 - index generation failed]; remaining name 'uid=XXX'
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3049)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2951)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2758)
        at com.sun.jndi.ldap.LdapCtx.c_createSubcontext(LdapCtx.java:774)
        at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_createSubcontext(ComponentDirContext.java:319)
        at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.createSubcontext(PartialCompositeDirContext.java:248)
        at javax.naming.directory.InitialDirContext.createSubcontext(InitialDirContext.java:183)
        at com.zimbra.cs.account.ldap.LdapUtil.createEntry(LdapUtil.java:1014)
        ... 25 more

I censored the log with "XXX".

What gives?

[d64]

When I have had problems with LDAP in other applications, what I have done is that I've taken a cleartext dump of the contents, checked that it looks correct, then reset LDAP and ran the dump back in with ldapadd. This has usually fixed problems. Is it possible to try this with the Zimbra LDAP?

[d64]

Trying to create an account with "zmprov ca" yields an error too..

ERROR: service.FAILURE (system failure: createAccount)

[d64]

This thread: LDAP: error code 80 - index generation failed - Howto rebuild LDAP index? seems to be about the same error message, but the solution (upgrade to 4.5.6) is not viable in my case.

[d64]

In my case this issue was solved by advice given in this thread:

Creating accounts problem