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Thread: It's Christmas time and all is quiet

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    William's Avatar
    William is offline Active Member
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    Default It's Christmas time and all is quiet

    Greetings One & All

    The season of extended winter holidays (up in the northern half) is upon us and our users are busy writing to santa and setting up their OOO (out-of-office/away-message) text.

    First a heads-up for drive-by readers:: copy/paste into the text-box will appear to work but the OOO will be unchanged/empty - may just be FireFox.

    Now having correctly set the away-message text (and flag) the auto responder works when mail is sent to the user mailbox address.

    Unfortunately, one of our users has a catch-all alias.

    I currently have the following set for this user ...
    zmprov ma mail@example.co.uk zimbraPrefOutOfOfficeCacheDuration 0
    ... so we can see the results of testing.

    After searching the archive ...
    Away Message not working?
    Away message when you are in distribution list
    outofoffice not sent (not direct)
    Bug 9196 - Ability to send out of office notifications for mail forwarded into Zimbra account
    etc.
    ... I've created a specific alias - an address commonly used and one that this user particularly wants an OOO message set for.

    Still no joy - logs report .... outofoffice not sent (not direct)

    solutions/clues/work-arounds all welcome.

    Thanks for reading.
    All that glitters .... oh look, a shiny thing

  2. #2
    p24t is offline Moderator
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    Default

    I've seen an issue with trying to paste into the ajax text boxes, sometimes it acts like you haven't typed in anything at all. What I've found to solve this is to simply put a space at the end of the C&P, then backspace to erase the blank. This seems to register the text in the box. I've been seeing this less and less as versions progress.

    I'm not sure why the OOO wouldn't be going out for a specific user's alias.. I'll leave that one for the experts.

  3. #3
    William's Avatar
    William is offline Active Member
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    Default ooo away with the faeries

    Quote Originally Posted by p24t View Post
    I'm not sure why the OOO wouldn't be going out for a specific user's alias.. I'll leave that one for the experts.
    Good plan - I suspect the experts are busy with version 5 or the Christmas spirit.

    In any event we have found a work-around creating a specifically named mailbox and forwarding all incoming to the target. Setting an away-message on mailboxes at least seems to work as described.

    This can only been seen as a temporary solution .....
    + mailbox needs regular culling
    + takes up a licensed slot

    I do hope a fix is forthcoming - I don't want to go through this every summer & winter.

    Happy Holidays
    All that glitters .... oh look, a shiny thing

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