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Thread: Garbled client screen

  1. #1
    PAI
    PAI is offline Intermediate Member
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    Default Garbled client screen

    Hey guys,

    I have a guy from another office (he is about 300 miles from me) call in and tell me that when he logs in the app is all garbled and white.
    We had another case of that that at my bosses home computer but when he enabled images on firefox everything started working okay. Supposedly this did not work for our guy at the other office and he has not tried using IE6 and Firefox to access the app but to no avail. It works well for everyone else in the office. Basically I'm asking if this is a pure client problem or if there is any way that the server and/or upgrade to M3 may have caused this to happen.

  2. #2
    marcmac is offline Expert Member
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    Default fixes for garbling

    Try one (or both) of these:

    Adding "?mode=mjsf" to the URL (https://host.domain.com/?mode=mjsf) may fix the problem.

    Also, a workaround which doesn't require the extra string in the URL:

    Changed the settings in IE-
    Tools->Internet Options->Advanced:
    Under HTTP 1.1 Settings, checked (enabled) both the options-
    * Use HTTP 1.1
    * Use HTTP 1.1 through proxy connections

  3. #3
    KevinH's Avatar
    KevinH is offline Expert Member
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    Default

    The problem requires a code change. It'll be fixed in the next release. Certian versions of IE don't allow HTTP 1.1 (and more if the box is unchecked). In this mode they don't support compressed content hence the hosed UI. The fix will do a better job checking for gzip/HTTP 1.1 support.

    Adding "?mode=mjsf" turns off compression all together which is why it takes much longer to load the first time.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  4. #4
    KevinH's Avatar
    KevinH is offline Expert Member
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    Default

    Quote Originally Posted by sean.mccorkell
    Ok....I found something else. The browser configuration does nothing, as I stated earlier - however - the problem seems to lie with our proxy server and or content filter. If I bypass the proxy / content filter, then I can view Zimbra with compression turned on.

    There must be something strange in squid.....
    update: definately squid - accessing outside the proxy displays correctly....
    Yes possible. We use HTTP 1.1 gzip compression so if they don't support that it could cause a problem. Again the code fix will handle this and send an uncompressed version of the files when needed.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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