Can't send mail via Web interface

[marke]

We have a problem where users can't send mail via the Web interface, but they can send mail via a desktop mail client. It was working yesterday and today it's not.

Trying to send via Web interface results in an error of some sort. Here's the error message:

msg - system failure: MessagingException
code - service.FAILURE
method - ZmCsfeCommand.prototype.invoke
detail - soap:Receiver

Anybody know why this is happening?

[Yann2]

Hello, same issue.

ERROR: Can't download daily.cvd from database.clamav.net
ERROR: getfile: Error while reading database from db.us.clamav.net (IP: 216.24.174.245)
ERROR: getpatch: Can't download daily-4350.cdiff from db.us.clamav.net
ERROR: getpatch: Can't download daily-4351.cdiff from db.us.clamav.net
ERROR: getpatch: Can't download daily-4352.cdiff from db.us.clamav.net
ERROR: getpatch: Can't download daily-4353.cdiff from db.us.clamav.net


Maybe related? Reloading was enough for me...

[putt1ck]

Yann (poster above) and I work at the same place. The error has just repeated, some 4 hours after the last reboot. I'm voting for the Zimbra upgrade which was carried out at the weekend as the problem; any takers?

Do we need to escalate this as a support request? If so and it's a bug do we get our ticket count restored?

Chris

[Yann2]

2007-11-27 10:06:51,238 WARN [http-80-Processor92] [name=*****@oxfordarch.co.uk;mid=16;ip=10.0.10.5;ua =ZimbraWebClient - FF2.0 (Win)/4.5.10_GA_1575.UBUNTU6;] MailSender - exception occurred during SendMsg
com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: mail.hehumanjourney.net; chained exception is:
java.net.UnknownHostException: mail.hehumanjourney.net


Found this in some logfile... Maybe this helps?

[Klug]

What is the freshclam error related to ?
Bad permissions ?
Bad ClamAV database mirror ?

I've just restarted clamav on my OSE server and here's what I'm getting :

$ /opt/zimbra/bin/zmclamdctl start
ClamAV update process started at Tue Nov 27 15:55:14 2007
main.inc is up to date (version: 44, sigs: 133163, f-level: 20, builder: sven)
Downloading daily-4907.cdiff [100%]
Downloading daily-4908.cdiff [100%]
Downloading daily-4909.cdiff [100%]
Downloading daily-4910.cdiff [100%]
Downloading daily-4911.cdiff [100%]
Downloading daily-4912.cdiff [100%]
Downloading daily-4913.cdiff [100%]
Downloading daily-4914.cdiff [100%]
Downloading daily-4915.cdiff [100%]
Downloading daily-4916.cdiff [100%]
Downloading daily-4917.cdiff [100%]
Downloading daily-4918.cdiff [100%]
Downloading daily-4919.cdiff [100%]
Downloading daily-4920.cdiff [100%]
Downloading daily-4921.cdiff [100%]
Downloading daily-4922.cdiff [100%]
Downloading daily-4923.cdiff [100%]
Downloading daily-4924.cdiff [100%]
Downloading daily-4925.cdiff [100%]
Downloading daily-4926.cdiff [100%]
Downloading daily-4927.cdiff [100%]
Downloading daily-4928.cdiff [100%]
Downloading daily-4929.cdiff [100%]
Downloading daily-4930.cdiff [100%]
Downloading daily-4931.cdiff [100%]
Downloading daily-4932.cdiff [100%]
daily.inc updated (version: 4932, sigs: 37708, f-level: 21, builder: ccordes)
Database updated (170871 signatures) from db.us.clamav.net (IP: 206.154.202.13)

[Yann2]

com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: mail.hehumanjourney.net; chained exception is:


Our domain name is mail.Thehumanjourney not mail.hehumanjourney.
After a reload if works... Any idea how this could happen? I did not touched any configuration file for weeks... Just made the upgrade last week end (and zimbra worked fine yesterday)

[marke]

Still looking to solve the problem I posted to start this thread... Anybody have any suggestions?

[marke]

I'll add here that we didn't make any changes to our Zimbra server - it simply stopped working to send email via the Web interface. Very strange.

[Yann2]

What do you get for the following command lines:
zmprov gcf zimbraSmtpHostname

and

zmprov gs <server> | grep zimbraSmtpHostname

?

[marke]

Here are the results of the commands, executed while logged in as the "zimbra" user:

zimbra@mail:zmprov gcf zimbraSmtpHostname

ERROR: account.AUTH_FAILED (authentication failed for zimbra)

zimbra@mail:zmprov gs mail.mydomain.com | grep zimbraSmtpHostname

ERROR: account.AUTH_FAILED (authentication failed for zimbra)