Mailbox won't start, asks for password

[David-LU]

Hello,

My mailbox and mta services won't start :

Host zimbra.mydomain.com
Starting antispam...Done.
Starting antivirus...Done.
Starting logger...Done.
Starting mailbox...Password:

zmmailboxctl start
getService: sasl
getService: webxml
getService: perdition
Password:

Why is a password needed now? it was working fine before...

Thanks for any hint.

David

[jholder]

Hi David,
Looks like your sudoers file may be messed up. The easiest thing to do is to run the installer again.

./install.sh

[David-LU]

You were right : I managed to fix the sudoers file, I don't know what happened.

Thanks a lot.

I have another problem though : when I try to login on the webmail page, I get the following error :

An unknown application error has occurred. Please correct any errors and retry. If the problem persists, please contact your System Aministrator. (INVALID_PDU)

My /opt/zimbra/log/zimbra.log :

javax.servlet.UnavailableException: Requested array size exceeds VM limit
at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 121)
at javax.servlet.GenericServlet.init(GenericServlet.j ava:211)
at org.apache.catalina.core.StandardWrapper.loadServl et(StandardWrapper.java:1068)
at org.apache.catalina.core.StandardWrapper.load(Stan dardWrapper.java:900)
at org.apache.catalina.core.StandardContext.loadOnSta rtup(StandardContext.java:3823)
at org.apache.catalina.core.StandardContext.start(Sta ndardContext.java:4087)
at org.apache.catalina.core.ContainerBase.addChildInt ernal(ContainerBase.java:759)
at org.apache.catalina.core.ContainerBase.addChild(Co ntainerBase.java:739)
at org.apache.catalina.core.StandardHost.addChild(Sta ndardHost.java:524)
at org.apache.catalina.startup.HostConfig.deployDirec tory(HostConfig.java:909)
at org.apache.catalina.startup.HostConfig.deployDirec tories(HostConfig.java:872)
at org.apache.catalina.startup.HostConfig.deployApps( HostConfig.java:474)
at org.apache.catalina.startup.HostConfig.start(HostC onfig.java:1106)
at org.apache.catalina.startup.HostConfig.lifecycleEv ent(HostConfig.java:310)
at org.apache.catalina.util.LifecycleSupport.fireLife cycleEvent(LifecycleSupport.java:119)
at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1019)
at org.apache.catalina.core.StandardHost.start(Standa rdHost.java:718)
at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1011)
at org.apache.catalina.core.StandardEngine.start(Stan dardEngine.java:440)
at org.apache.catalina.core.StandardService.start(Sta ndardService.java:450)
at org.apache.catalina.core.StandardServer.start(Stan dardServer.java:683)
at org.apache.catalina.startup.Catalina.start(Catalin a.java:537)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.start(Bootst rap.java:271)
at org.apache.catalina.startup.Bootstrap.main(Bootstr ap.java:409)
2007-11-17 15:52:29,381 INFO [main] [] ContentServlet - Servlet ContentServlet starting up
2007-11-17 15:52:29,399 INFO [main] [] PublicICalServlet - Servlet PublicICalServlet starting up
2007-11-17 15:52:29,414 INFO [main] [] account - Servlet PreAuthServlet starting up
2007-11-17 15:52:29,755 INFO [main] [] mailbox - Servlet UserServlet starting up
2007-11-17 15:52:29,785 INFO [main] [] FileUploadServlet - Servlet FileUploadServlet starting up
2007-11-17 15:52:29,939 INFO [main] [] StatsImageServlet - Servlet StatsImageServlet starting up
2007-11-17 15:55:10,771 INFO [http-7071-Processor49] [] StandardWrapper[/service:AdminServlet] - La servlet AdminServlet est actuellement indisponible

I've searched the forums for "Requested array size exceeds VM limit" but only found one thread. I've tried to adjust the tomcat_java_heap_memory_percent parameter but nothing worked.

Any advice ?

David

[phoenix]

How much RAM on this system? What change did you make to tomcat_java_heap_memory_ and did you restart tomcat or zimbra after making the change?

[David-LU]

Hello,

768Mb, I've set it to 40,50,80 or even 90 but nothing worked. Of course I restarted tomcat/zimbra between each modification and I also tried to reboot...

David

[jholder]

I know there's a calculation bug with how we set our heap size, but I'm pretty sure it's fixed. Try setting it to 30 or even 20

[David-LU]

Ok, I'll try that. I forgot to mention I'm using version 3 GA, pretty old installation but it was working fine until this problem happened.

I'll keep you informed.

Thanks,

David

[phoenix]

You're way below the recommended amount of RAM for a production server, I would suggest installing more RAM and getting onto a more recent build of Zimbra. You can try lowering the heap size to see if that helps but you really should upgrade your system.

[David-LU]

I tried tomcat_java_heap_memory_percent = 20 and tomcat_java_heap_memory_percent = 30 but it still doesn't work.

I know 768 Mb is not enough, but all I need is a way to get all my emails back. There is about 30Gb of mail that my users need access to. What else can I do ?

David

[mmorse]

Originally Posted by David-LU

]My /opt/zimbra/log/zimbra.log :
javax.servlet.UnavailableException: Requested array size exceeds VM limit

Could you examine your /opt/zimbra/tomcat/logs/catalina.out
If you ware seeing anything like:

Error occurred during initialization of VM
Could not reserve enough space for object heap
Invalid initial heap size: x
The specified size exceeds the maximum representable size.
Could not create the Java virtual machine.

As you only have 768mb...go really low:
zmlocalconfig -e tomcat_java_heap_memory_percent=15
zmlocalconfig -e mysql_memory_percent=10
zmcontrol stop/start

to make sure it applied:
zmlocalconfig | grep mem

Though you're on v3.x...
The bug John's referring to is Bug 21348 - installer sizes mailboxd_java_heap_memory_percent too large on 32-bit system and mailboxd fails to start fixed for 5.0RC2
(However, I don't know it's status for 4.5.x - 21551 was the accidental dupe)