duplicate email issue

[KevinH]

Matt, Thanks for the follow-up. Any more feedback in general on how Zimbra is working for you?

[pbruna]

using the version zimbra-core-3.1.3 of zimbra (on RHEL4) i have this same duplicated problem

[TMcG]

Have just upgraded to 4.5.4, well a week ago, and have started to see this dupe email issue using IMAP & Entourage clients.

Release 4.5.4_GA_763.RHEL4_20070326134650 RHEL4 FOSS edition

Any specific logs I should be examining for cause ?

[phoenix]

There's some information earlier in this thread about logging and what to do to check they are actually duplicates, have you tried that?

[TMcG]

Did the msgtrace part, no dupes but, as it says, that'll only show in the web client right ?

Haven't enabled imap logging yet, will do that

[TMcG]

Originally Posted by bobby

you may not see enough in the logs until you enable extra logging for pop and imap:

in the file /opt/zimbra/conf/log4j.properties

add one or both of these:
log4j.logger.zimbra.pop=DEBUG
log4j.logger.zimbra.imap=DEBUG

right after this line*:
log4j.logger.zimbra=ERROR,SYSLOG

then restart tomcat and look in /opt/zimbra/log/zimbra.log. you can send that log to me and i will take a look


* n.b: you might have a different log level for this line like log4j.logger.zimbra=INFO

Couple of questions as I think this info may be a little dated.

If the log4j.logger.zimbra entry is =INFO, should that be changed to SYSLOG to enable logging ?

And the log is now in /var/log/zimbra.log, correct ?

[bobby]

INFO is the log level.

/var/log/zimbra.log is the mta/system-status log (you could review message delivery here if the duplicates were showing up in the web client also).

the tomcat mailbox log (where the pop/imap logging will be) is now /opt/zimbra/log/mailbox.log

[vandehey]

Hello, I don't really have a bunch to add, but I have the exact same problem. I'm running IMAP over SSL (993), Zimbra 4.5.3. I created an IMAP profile yesterday in Entrouage. It imported my message list correctly (3000 messages were fine). I left my email client running overnight. When I came in this morning, I had dupes (3 copies) of all my new (unread) messages. I have run the 'update message list' command in Entourage, it's no help.

-Jeff

[ftoniolo]

Hi! I'm the same problem, but both sender and recipient using the zimbra's ajax web interface. For example, today I sent a message to other internal account and it duplicates my message. I saw in my sent items and was 2 equals messages. I looked for the Message-ID in the /var/log/zimbra.log and it appears just one time. Very strange! I'm using zimbra version 5.0.5_GA_2201.RHEL5.FOSS in a production environment. Please help!

[fulvio.palma]

Hi.

I have a similar problem with my Zimbra but when it happened I thought it could be caused by a double installation (the first broken, the second ok) of "RR Plugin".

My "remote" users receive their (duplicate) email on external personal accounts (gmail and others, webmail or client, POP or IMAP ...), automatically forwarded by Zimbra.

Before the installation of this plugin we didn't see any duplicate email problem.

I don't know if forwarding was enabled before or after the plugin installation, so I'm not sure about relation between "RR" plugin and duplicate email.

What do you think about this? Are you (all) using this plugin?

Thanks in advance.

Fulvio

PS: sorry for my bad english