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Thread: Keeping spam in INBOX

  1. #1
    shawnlhood is offline Active Member
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    Default Keeping spam in INBOX

    Due to ham issues within our organization, users have been missing some critical mail. I would like the spam to still be forwarded to the spam account, but for messages marked [SPAM] to be left in the inbox. Creating a rule for this on a per-user basis is not my preferred method. Any ideas?

    -Shawn

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Did you search the forums and/or wiki for an answer? This has been covered a few times, you could modify the spam tag/kill percentages. Perhaps if you explained your problem in more detail someone could give you a more comprehensive answer.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    shawnlhood is offline Active Member
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    Yes, I have searched the forums and wiki. The entire process isn't well documented. I don't want to change the percentages. The tag and kill settings are fine as they are. I just want tagged messages to be placed in the INBOX so they can be appropriately categorized by the user before the filter training, as opposed to being automatically placed in the Junk folder.

    -s

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by shawnlhood View Post
    Due to ham issues within our organization,
    Obviously your tag and kill percentages aren't 'fine', if you are getting false positives in the Junk folder you either have a problem with those percentages or you need to train your users to check in there for the ham and hit the 'Not Junk' button to train Zimbra correctly. You really aren't giving enough information about the problem to make any recommendations.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    shawnlhood is offline Active Member
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    As opposed to trying to tell me exactly how to solve my problem and telling me what I need and need not do, perhaps you could tell me the mechanism that is responsible for moving tagged messages into the Junk folder. This is a very straightforward question.

    -s
    Last edited by shawnlhood; 10-30-2007 at 10:48 AM. Reason: misspelling

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    If you don't want messages moved into the Junk folder you will have to modify the spam TAG/Kill percentages, the mechanism that moves them to the junk folder is not available for you to modify except by the process I've described. The mail will get tagged with a value as it passes through the ant-spam system - that's what gives it the score and that's the score we use to move it to the Junk folder.

    As you seem not to require any help with this problem I'll leave it at that.
    Last edited by phoenix; 10-30-2007 at 02:08 PM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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