Page 2 of 2 FirstFirst 12
Results 11 to 19 of 19

Thread: [SOLVED] 5.0 RC1 Can't see Documents or Briefcase files

  1. #11
    jpcaldwell is offline Active Member
    Join Date
    Sep 2006
    Location
    Seattle, WA
    Posts
    45
    Rep Power
    8

    Default

    So are we just outta luck on this one? I was really hoping to move our entire intranet onto Zimbra, then I could finally convince the higher ups to pony up for NE, but I'll need to host more than .txt files to make everybody happy...

  2. #12
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,483
    Rep Power
    56

    Default

    Is this a working server or just a test server? Could you wipe Zimbra and reinstall the RC2 and see if your problems go away? If you can't wipe it then you really should file these problems in bugzilla.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #13
    jpcaldwell is offline Active Member
    Join Date
    Sep 2006
    Location
    Seattle, WA
    Posts
    45
    Rep Power
    8

    Default

    Unfortunately it is a working server (I know, but I'm willing to take the risk), so wiping is a no-go. I already posted to bugzilla Bug 21485 - Can only upload .txt files into Briefcase
    I'm grepping through all the log files I can, and it just doesn't seem to throw an error anywhere. Turned on the debug window and still don't see anything. Is it possible that my OS (Centos 4.4) is blocking these extensions somehow, and if so where might I look?

  4. #14
    jholder's Avatar
    jholder is offline Former Zimbran
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    20

    Default

    We can't seem to repo. I just tried it on 3 different installs
    CentOS 4
    Ubuntu 6.06
    MacOS X.10

    Can you give me access to your server, and I can take a look?
    If this is a bug, we need to fix it before it goes GA

  5. #15
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,483
    Rep Power
    56

    Default

    Quote Originally Posted by jpcaldwell View Post
    Unfortunately it is a working server (I know, but I'm willing to take the risk), so wiping is a no-go. I already posted to bugzilla Bug 21485 - Can only upload .txt files into Briefcase
    I'm grepping through all the log files I can, and it just doesn't seem to throw an error anywhere. Turned on the debug window and still don't see anything. Is it possible that my OS (Centos 4.4) is blocking these extensions somehow, and if so where might I look?
    I can't imagine it would be the o/s, I use CentOS myself and don't have any problems uploading files to the Briefcase. Let John have a look at your server (if you can) and we'll see what he finds. As he said, if it's a bug it really does need to be fixed.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #16
    jpcaldwell is offline Active Member
    Join Date
    Sep 2006
    Location
    Seattle, WA
    Posts
    45
    Rep Power
    8

    Default

    @jholder, pm'd you the login info, thanks for the help.

  7. #17
    jholder's Avatar
    jholder is offline Former Zimbran
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    20

    Default

    Looks like this is a bug.

    When a user has NE installed with 4.5, and upgrades to a 5.0 Open Source, convertd gets removed (it's a NE component).

    Looks like there is a class somewhere that is hanging out.

    Because of this, it tries to use the html converter (which doesn't exist), thus it fails on upload.

    txt succeeds because there's no conversion for that.

    I'm looking more into it now.

  8. #18
    jholder's Avatar
    jholder is offline Former Zimbran
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    20

    Default

    before we Go any further, please make a full backup of your server.

    This fix only applies to users who have downgraded from NE, and are now running 5.0.

    When getting e-mails or when uploading to the briefcase, you may get an error:
    Code:
    ParsedMessage - exception while analyzing message; message will be partially indexed
    java.lang.NullPointerException
            at com.zimbra.cs.mime.MimeHandlerManager.getMimeHandler(MimeHandlerManager.java:83)
            at com.zimbra.cs.mime.ParsedMessage.analyzePart(ParsedMessage.java:786)
            at com.zimbra.cs.mime.ParsedMessage.analyzeMessage(ParsedMessage.java:732)
            at com.zimbra.cs.mime.ParsedMessage.analyze(ParsedMessage.java:286)
            at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliverMessageToLocalMailboxes(ZimbraLmtpBackend.java:291)
            at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver(ZimbraLmtpBackend.java:135)
            at com.zimbra.cs.lmtpserver.LmtpHandler.processMessageData(LmtpHandler.java:398)
            at com.zimbra.cs.lmtpserver.TcpLmtpHandler.continueDATA(TcpLmtpHandler.java:66)
            at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHandler.java:364)
            at com.zimbra.cs.lmtpserver.LmtpHandler.processCommand(LmtpHandler.java:174)
            at com.zimbra.cs.lmtpserver.TcpLmtpHandler.processCommand(TcpLmtpHandler.java:60)
            at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:212)
            at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:179)
            at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
            at java.lang.Thread.run(Thread.java:619)
    or

    Code:
    imeHandlerManager - Unable to instantiate MIME handler
    java.lang.ClassNotFoundException: extension convertd not found
            at com.zimbra.cs.extension.ExtensionUtil.loadClass(ExtensionUtil.java:157)
            at com.zimbra.cs.mime.MimeHandlerManager.loadHandler(MimeHandlerManager.java:131)
            at com.zimbra.cs.mime.MimeHandlerManager.getMimeHandler(MimeHandlerManager.java:81)
            at com.zimbra.cs.mime.ParsedDocument.init(ParsedDocument.java:70)
    If you are not running RC2, then please do not import this file. You should grab the file from the latest available source (ZimbraServer/conf/ldap/zimbra_mimehandlers.ldif)

    After your backup has completed, run the following command:
    Code:
    ldapdelete -D uid=zimbra,cn=admins,cn=zimbra -w {password} -h `zmhostname` -x -r cn=mime,cn=config,cn=zimbra
    This deletes the mime headers from ldap. Then import the ldif file:
    Code:
    ldapmodify -D uid=zimbra,cn=admins,cn=zimbra -w {password} -h `zmhostname` -x -a -f {location}/zimbra_mimehandlers.ldif
    The zimbra ldap password can be found by running:
    zmlocalconfig -s | grep password
    and look for the zimbra ldap password entry

    Also, make sure that viewing as html is turned off. For each user, run:
    Code:
    zmprov ma user@mail.domain.com zimbraFeatureViewInHtmlEnabled FALSE;
    Then make sure convertd is turned offin COS by running:
    Code:
    ldapsearch -x -h `zmhostname` -LLL -b "" -D "uid=zimbra,cn=admins,cn=zimbra" "(|(zimbraFeatureViewInHtmlEnabled=TRUE)(zimbraAttachmentsViewInHtmlOnly=TRUE))" -w `zmlocalconfig -s -m nokey zimbra_ldap_password` dn zimbraAttachmentsViewInHtmlOnly zimbraFeatureViewInHtmlEnabled
    For each COS, disable view as html using zmprov.


    Good luck!!

  9. #19
    jholder's Avatar
    jholder is offline Former Zimbran
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    20

    Default RC2 MIME File

    Code:
    # for storing mime config
    dn: cn=mime,cn=config,cn=zimbra
    objectclass: organizationalRole
    cn: mime
    description: for storing MIME configuration
    
    dn: cn=message/rfc822,cn=mime,cn=config,cn=zimbra
    zimbraMimeType: message/rfc822
    cn: message/rfc822
    objectclass: zimbraMimeEntry
    zimbraMimeIndexingEnabled: TRUE
    zimbraMimeHandlerClass: MessageRFC822Handler
    description: Mail Message
    
    dn: cn=text/html,cn=mime,cn=config,cn=zimbra
    zimbraMimeType: text/html
    cn: text/html
    objectclass: zimbraMimeEntry
    zimbraMimeIndexingEnabled: TRUE
    zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.TextHtmlHandler
    zimbraMimeFileExtension: html
    zimbraMimeFileExtension: htm
    description: HTML Document
    
    dn: cn=text/enriched,cn=mime,cn=config,cn=zimbra
    zimbraMimeType: text/enriched
    cn: text/enriched
    objectclass: zimbraMimeEntry
    zimbraMimeIndexingEnabled: TRUE
    zimbraMimeHandlerClass: TextEnrichedHandler
    zimbraMimeFileExtension: txe
    description: Enriched Text Document
    
    dn: cn=text/plain,cn=mime,cn=config,cn=zimbra
    zimbraMimeType: text/plain
    cn: text/plain
    objectclass: zimbraMimeEntry
    zimbraMimeIndexingEnabled: TRUE
    zimbraMimeHandlerClass: TextPlainHandler
    zimbraMimeFileExtension: text
    zimbraMimeFileExtension: txt
    description: Plain Text Document
    
    dn: cn=text/calendar,cn=mime,cn=config,cn=zimbra
    zimbraMimeType: text/calendar
    cn: text/calendar
    objectclass: zimbraMimeEntry
    zimbraMimeIndexingEnabled: TRUE
    zimbraMimeHandlerClass: TextCalendarHandler
    zimbraMimeFileExtension: ics
    zimbraMimeFileExtension: vcs
    description: iCalendar Document
    
    dn: cn=all,cn=mime,cn=config,cn=zimbra
    zimbraMimeType: all
    cn: all
    objectclass: zimbraMimeEntry
    zimbraMimeIndexingEnabled: TRUE
    zimbraMimeHandlerClass: UnknownTypeHandler
    description: All Document

Page 2 of 2 FirstFirst 12

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [SOLVED] 5.0 rc1 demo - search calendar?
    By jdell in forum Administrators
    Replies: 3
    Last Post: 10-08-2007, 08:27 AM
  2. [SOLVED] Error Installing Zimbra on RHEL 5
    By harris7139 in forum Installation
    Replies: 10
    Last Post: 09-25-2007, 11:39 AM
  3. 4.0 RC1 Documents initialization failed on upgrade
    By neilmc in forum Administrators
    Replies: 13
    Last Post: 10-05-2006, 02:46 AM
  4. svn version still won't start
    By kinaole in forum Developers
    Replies: 0
    Last Post: 10-04-2006, 06:47 AM
  5. Replies: 16
    Last Post: 09-07-2006, 06:39 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •