User login hangs up on Loading screen

[marinew]

Hello,

I have a problem concerning one particular user that cannot login anymore.
When I login with this user and correct password, it hangs up on "Loading..." screen. Other users can login without problem. Admin user can login to Web Admin Console.
I have the same problem from IE and Firefox.
Maybe an important information : I rebooted the machine ("reboot" Linux command line), but I forgot to stop Zimbra before.

In /var/log/zimbra.log, the following line appear when I try to login :

Sep 18 11:52:09 kerrocher03 slapd[7227]: is_entry_objectclass("", "2.5.6.1") no objectClass attribute

In /opt/zimbra/audit.log, the following line appear when I try to login :

2007-09-18 11:52:09,886 INFO  [http-80-Processor100] [ip=192.168.1.30;ua=ZimbraWebClient - IE6 (Win);] security - cmd=Auth; account=marine@kerrocher03.armor-technologies.fr; protocol=soap;

In /opt/zimbra/tomcat/log/access_log.2007-09-18, I see several lines when I try to login. The last one is :

192.168.1.30 - - [18/Sep/2007:11:59:33 +0200] "GET /service/zimlet/com_zimbra_search/Google_logo_tiny.gif HTTP/1.1" 304 - "http://zimbra.my-domain.fr/zimbra/mail" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322)"

In /opt/zimbra/tomcat/log/catalina.out, at tomcat startup :

log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.TldConfig).
log4j:WARN Please initialize the log4j system properly.
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext resourcesStart
SEVERE: Error starting static Resources
java.lang.IllegalArgumentException: Document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/host-manager does not exist or is not a readable directory
        at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140)
        at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:3812)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:3983)
(...)
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
SEVERE: Error in resourceStart()
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
SEVERE: Error getConfigured
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
SEVERE: Context [/host-manager] startup failed due to previous errors
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext stop
INFO: Container org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/host-manager] has not been started
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext resourcesStart
SEVERE: Error starting static Resources
java.lang.IllegalArgumentException: Document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/manager does not exist or is not a readable directory
        at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140)
        at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:3812)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:3983)
(...)
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
SEVERE: Error in resourceStart()
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
SEVERE: Error getConfigured
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
SEVERE: Context [/manager] startup failed due to previous errors
Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext stop
INFO: Container org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/manager] has not been started
Sep 18, 2007 12:04:49 PM org.apache.catalina.startup.HostConfig deployDescriptor
WARNING: A docBase /opt/zimbra/apache-tomcat-5.5.15/webapps/zimbra inside the host appBase has been specified, and will be ignored
log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
log4j:WARN Please initialize the log4j system properly.
Zimbra server reserving server socket port=110 bindaddr=null ssl=false
Zimbra server reserving server socket port=995 bindaddr=null ssl=true
Zimbra server reserving server socket port=143 bindaddr=null ssl=false
Zimbra server reserving server socket port=993 bindaddr=null ssl=true
Zimbra server process is running as root, changing to user=zimbra uid=1000 gid=103
Zimbra server process, after change, is running with uid=1000 euid=1000 gid=103 egid=103
Sep 18, 2007 12:05:02 PM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-80
Sep 18, 2007 12:05:03 PM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7071
Sep 18, 2007 12:05:03 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 19547 ms

=> Are these errors "normal" ?

In /opt/zimbra/tomcat/log/catalina.out, at login time :

unable to load resource bundle: /msgs/fr_armort_hello2
unable to load resource bundle: /msgs/com_zimbra_jspsample
unable to load resource bundle: /msgs/fr_armort_hello
unable to load resource bundle: /msgs/com_zimbra_phone
unable to load resource bundle: /msgs/com_zimbra_date
unable to load resource bundle: /msgs/com_zimbra_url
unable to load resource bundle: /msgs/com_zimbra_email
unable to load resource bundle: /msgs/com_zimbra_sforce
unable to load resource bundle: /msgs/com_zimbra_sms
unable to load resource bundle: /msgs/com_zimbra_search

Thanks for any help.

[marinew]

I found JavaScript errors in firefoxe console.

When I login with the user that has the problem, I have the following errors, that I don't have with other users that can login.

Erreur : this._propsById has no properties
Fichier source : http://kerrocher03.armor-technologies.fr/zimbra/js/ZimbraMail_all.js.zgz?v=070706142521
Ligne : 1220

This point to :

ZmZimletContext.prototype.setPropValue=function(name,val){
if(this._propsById[name]){                                  <==== Here
this._propsById[name].value=val;
}
};

Erreur : _1ca7 has no properties
Fichier source : http://kerrocher03.armor-technologies.fr/zimbra/js/ZimbraMail_all.js.zgz?v=070706142521
Ligne : 29329

This point to :

ZmComposeController.prototype._setAddSignatureVisibility=function(_1ca7){
var _1ca8=(!_1ca7.signatureEnabled&&_1ca7.signature);              <=== Here
var _1ca9=this._toolbar.getButton(ZmOperation.ADD_SIGNATURE);
_1ca9.setVisible(_1ca8);
return _1ca8;
};

Any idea ?

[kayrat]

I have the same problem

[adex]

I too have the same problem, with a little variation, in my case the login freezes when i use the com_zimbra_html zimltet.
try disabling some zimlets from the cos.

[mikew]

Hi, I'm having this problem too but it happened for a user who is an administrator. He is able to login to the admin side but gets the following error when he tries to edit and user (other admins can edit his user).

header:
JavaScript error encountered in method ZaController.prototype._setview

body:
message: this._view is undefined
fileName:https://<servername: port>/service/zimlet/res/Zimlets-nodev_all.js.zgz lineNumber: 6384 stack: ([object Object])@<file:line> ([object Object],(void 0),(void 0))@https:/...

No zimlets are installed other than mail.
Thanks.