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Thread: User login hangs up on Loading screen

  1. #1
    marinew is offline Senior Member
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    Default User login hangs up on Loading screen

    Hello,

    I have a problem concerning one particular user that cannot login anymore.
    When I login with this user and correct password, it hangs up on "Loading..." screen. Other users can login without problem. Admin user can login to Web Admin Console.
    I have the same problem from IE and Firefox.
    Maybe an important information : I rebooted the machine ("reboot" Linux command line), but I forgot to stop Zimbra before.

    In /var/log/zimbra.log, the following line appear when I try to login :
    Code:
    Sep 18 11:52:09 kerrocher03 slapd[7227]: is_entry_objectclass("", "2.5.6.1") no objectClass attribute
    In /opt/zimbra/audit.log, the following line appear when I try to login :
    Code:
    2007-09-18 11:52:09,886 INFO  [http-80-Processor100] [ip=192.168.1.30;ua=ZimbraWebClient - IE6 (Win);] security - cmd=Auth; account=marine@kerrocher03.armor-technologies.fr; protocol=soap;
    In /opt/zimbra/tomcat/log/access_log.2007-09-18, I see several lines when I try to login. The last one is :
    Code:
    192.168.1.30 - - [18/Sep/2007:11:59:33 +0200] "GET /service/zimlet/com_zimbra_search/Google_logo_tiny.gif HTTP/1.1" 304 - "http://zimbra.my-domain.fr/zimbra/mail" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322)"
    In /opt/zimbra/tomcat/log/catalina.out, at tomcat startup :
    Code:
    log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.TldConfig).
    log4j:WARN Please initialize the log4j system properly.
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext resourcesStart
    SEVERE: Error starting static Resources
    java.lang.IllegalArgumentException: Document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/host-manager does not exist or is not a readable directory
            at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140)
            at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:3812)
            at org.apache.catalina.core.StandardContext.start(StandardContext.java:3983)
    (...)
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
    SEVERE: Error in resourceStart()
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
    SEVERE: Error getConfigured
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
    SEVERE: Context [/host-manager] startup failed due to previous errors
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext stop
    INFO: Container org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/host-manager] has not been started
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext resourcesStart
    SEVERE: Error starting static Resources
    java.lang.IllegalArgumentException: Document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/manager does not exist or is not a readable directory
            at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140)
            at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:3812)
            at org.apache.catalina.core.StandardContext.start(StandardContext.java:3983)
    (...)
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
    SEVERE: Error in resourceStart()
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
    SEVERE: Error getConfigured
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext start
    SEVERE: Context [/manager] startup failed due to previous errors
    Sep 18, 2007 12:04:49 PM org.apache.catalina.core.StandardContext stop
    INFO: Container org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/manager] has not been started
    Sep 18, 2007 12:04:49 PM org.apache.catalina.startup.HostConfig deployDescriptor
    WARNING: A docBase /opt/zimbra/apache-tomcat-5.5.15/webapps/zimbra inside the host appBase has been specified, and will be ignored
    log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
    log4j:WARN Please initialize the log4j system properly.
    log4j:WARN No appenders could be found for logger (org.apache.catalina.session.ManagerBase).
    log4j:WARN Please initialize the log4j system properly.
    Zimbra server reserving server socket port=110 bindaddr=null ssl=false
    Zimbra server reserving server socket port=995 bindaddr=null ssl=true
    Zimbra server reserving server socket port=143 bindaddr=null ssl=false
    Zimbra server reserving server socket port=993 bindaddr=null ssl=true
    Zimbra server process is running as root, changing to user=zimbra uid=1000 gid=103
    Zimbra server process, after change, is running with uid=1000 euid=1000 gid=103 egid=103
    Sep 18, 2007 12:05:02 PM org.apache.coyote.http11.Http11BaseProtocol start
    INFO: Starting Coyote HTTP/1.1 on http-80
    Sep 18, 2007 12:05:03 PM org.apache.coyote.http11.Http11BaseProtocol start
    INFO: Starting Coyote HTTP/1.1 on http-7071
    Sep 18, 2007 12:05:03 PM org.apache.catalina.startup.Catalina start
    INFO: Server startup in 19547 ms
    => Are these errors "normal" ?

    In /opt/zimbra/tomcat/log/catalina.out, at login time :
    Code:
    unable to load resource bundle: /msgs/fr_armort_hello2
    unable to load resource bundle: /msgs/com_zimbra_jspsample
    unable to load resource bundle: /msgs/fr_armort_hello
    unable to load resource bundle: /msgs/com_zimbra_phone
    unable to load resource bundle: /msgs/com_zimbra_date
    unable to load resource bundle: /msgs/com_zimbra_url
    unable to load resource bundle: /msgs/com_zimbra_email
    unable to load resource bundle: /msgs/com_zimbra_sforce
    unable to load resource bundle: /msgs/com_zimbra_sms
    unable to load resource bundle: /msgs/com_zimbra_search

    Thanks for any help.

  2. #2
    marinew is offline Senior Member
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    Default JavaScript Errors

    I found JavaScript errors in firefoxe console.

    When I login with the user that has the problem, I have the following errors, that I don't have with other users that can login.

    Code:
    Erreur : this._propsById has no properties
    Fichier source : http://kerrocher03.armor-technologies.fr/zimbra/js/ZimbraMail_all.js.zgz?v=070706142521
    Ligne : 1220
    This point to :
    Code:
    ZmZimletContext.prototype.setPropValue=function(name,val){
    if(this._propsById[name]){                                  <==== Here
    this._propsById[name].value=val;
    }
    };
    Code:
    Erreur : _1ca7 has no properties
    Fichier source : http://kerrocher03.armor-technologies.fr/zimbra/js/ZimbraMail_all.js.zgz?v=070706142521
    Ligne : 29329
    This point to :
    Code:
    ZmComposeController.prototype._setAddSignatureVisibility=function(_1ca7){
    var _1ca8=(!_1ca7.signatureEnabled&&_1ca7.signature);              <=== Here
    var _1ca9=this._toolbar.getButton(ZmOperation.ADD_SIGNATURE);
    _1ca9.setVisible(_1ca8);
    return _1ca8;
    };
    Any idea ?

  3. #3
    kayrat is offline Intermediate Member
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    Default

    I have the same problem

  4. #4
    adex is offline New Member
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    Default

    I too have the same problem, with a little variation, in my case the login freezes when i use the com_zimbra_html zimltet.
    try disabling some zimlets from the cos.

  5. #5
    mikew is offline Junior Member
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    Default Maybe more infor

    Hi, I'm having this problem too but it happened for a user who is an administrator. He is able to login to the admin side but gets the following error when he tries to edit any user (other admins can edit his user).

    header:
    JavaScript error encountered in method ZaController.prototype._setview

    body:
    message: this._view is undefined
    fileName:https://<servername: port>/service/zimlet/res/Zimlets-nodev_all.js.zgz lineNumber: 6384 stack: ([object Object])@<file:line> ([object Object],(void 0),(void 0))@https:/...

    No zimlets are installed other than mail.
    Thanks.
    Last edited by mikew; 04-20-2010 at 10:08 AM. Reason: smily happend

  6. #6
    gnoul is offline Active Member
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    Default

    I'm also getting this problem. Any update ?

  7. #7
    mikew is offline Junior Member
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    Default

    We wern't able to fix it, we had to re-create the user and restore his emails from a backup.

  8. #8
    borngunners is offline Advanced Member
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    Default

    My zimbra webmail is having a slow response when I open it. Please help...
    Last edited by borngunners; 11-29-2010 at 06:29 AM.

  9. #9
    borngunners is offline Advanced Member
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    Default

    Quote Originally Posted by borngunners View Post
    My zimbra webmail is having a slow response when I open it. Please help...
    I resolve mines by applying the following command:
    Code:
    zmlocalconfig -e zimbra_zmprov_default_soap_server=localhost

  10. #10
    silkygal is offline Starter Member
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    Default

    Hi, I too having hung up during login page. Using Zimbra 5.0.18. Any updates?

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