[SOLVED] Message Lifetime & Conversations...

[natrixgli]

Hello,

I cannot seem to find an answer to a specific question about email message lifetime..

If I configure the email lifetime setting for 30 days, will fragments of conversations be deleted if the conversation has been active within the 30 day time frame?

I assume that fragments are treated like individual e-mails, where each fragment is subject to the lifetime policy configured for the user/COS/whatever.. But I don't like to assume!

We just released an e-mail retention policy that requires all email to be discarded after 90 days, and of course now everyone wants to know how they can circumvent the policy..

Thanks,

-n8

[dkarp]

Fragments live with the messages, not the conversations. So when you expunge a message, the fragment goes with it.

[natrixgli]

Originally Posted by dkarp

Fragments live with the messages, not the conversations. So when you expunge a message, the fragment goes with it.

Thanks for the reply! So after the expiration date, people will end up with partial conversations in their mailbox? Is there any known way to configure ZCS to not delete fragments of a conversation that has been active within the expiry date?

Cheers,

-n8

[dkarp]

The conversation does not contain a fragment. Only the messages contain fragments. The fragment displayed for a conversation in a search result is the fragment of the "topmost" (most recent, etc, depending on the sort) message in the conversation matching that sort.

So no, once a message is expired there will be no trace of it in its old conversation. And, if all messages in the conversation were expired, the conversation goes away as well.