Page 1 of 2 12 LastLast
Results 1 to 10 of 15

Thread: Resource accepts even when busy

  1. #1
    Nutz is offline Special Member
    Join Date
    Feb 2007
    Location
    Massachusetts
    Posts
    136
    Rep Power
    8

    Default Resource accepts even when busy

    I have a resource (conf room) that seems to be happy to double book itself (sometimes).

    It seems as if the double bookings are recurring meetings...

    The only oddity that I know of is that I hacked up some aliases for them.

    So there's a resource conf1@domain.com and I gave it an alias of westconf@domain.com (via zmprov aaa)

    Anybody run in to anything like this?

    Thank you,
    Nutz

  2. #2
    stuartg.orion is offline Senior Member
    Join Date
    May 2007
    Location
    Auckland
    Posts
    68
    Rep Power
    7

    Default

    We're getting double bookings about once a week, the resource is happily accepting the requests. There are some very unhappy people about when it happens.

    The only constant I've noticed is that Outlook is usually used to do the bookings, which may not be saying much because most of our users who book meetings are Outlook users.

    Anyone know why this would be happening?

  3. #3
    Nutz is offline Special Member
    Join Date
    Feb 2007
    Location
    Massachusetts
    Posts
    136
    Rep Power
    8

    Default

    So I ended up filing a support ticket around this. What it seemed to come down to is that somehow the first meeting is being marked as tentative (they blamed the person who scheduled the meeting marked it as tentative). Therefore the resource thought that it was free, and happily accepted the 2nd meeting.

    I have also seen that if you book a resource for a recurring meeting that has ANY conflicts, it declines all of them, but Outlook will see all of the meetings as "Tentative", even though Zimbra thinks they are declined, and the resource will happily accept new meetings conflicting with the recurring meeting.

    Hope that helps.

    Nutz

  4. #4
    stuartg.orion is offline Senior Member
    Join Date
    May 2007
    Location
    Auckland
    Posts
    68
    Rep Power
    7

    Default

    Thanks Nutz, I'll see if that is the cause in my case. Definitely sounds like there are some bugs in the way Zimbra is handling things

  5. #5
    stuartg.orion is offline Senior Member
    Join Date
    May 2007
    Location
    Auckland
    Posts
    68
    Rep Power
    7

    Default

    Is there a bug open for this issue BTW?

  6. #6
    Nutz is offline Special Member
    Join Date
    Feb 2007
    Location
    Massachusetts
    Posts
    136
    Rep Power
    8

    Default

    Bug 22437 - allow admin (or resource manager) to select whether new events should be declined when they conflict with a "tentative" appointment
    Bug 22440 - resource: include list of tentatively conflicting events when auto-accepting an invite

    It is claimed to be intended functionality. If a resource is booked for a tentative appointment, it assumes that it is not busy, since the appointment is tentative.

    Personally I think that this is backwards, and that the room should assume that it is busy, rather than free if it is invited to a tentative meeting.

    So I've had to dive into this some more for my own reasons....

    So if you look in the source of the original invites (it can be tough to find, but you will need to go into the mailbox for the resource and view it's mail, then right click on the invite you would like to investigate and choose 'show original')

    Find these lines... They should clearly tell you why you get conflicting appointments, but my argument is that a resource should ALWAYS be marked as busy, even if the original appointment request says otherwise. For instance, what about people who schedule interviews for other people, and need to be the organizer, but don't want their free/busy all messed up? They can schedule as "free" but then they won't have a lock on the resource.

    either:
    > X-MICROSOFT-CDO-BUSYSTATUS:TENTATIVE
    > X-MICROSOFT-CDO-INTENDEDSTATUS:TENTATIVE

    or

    X-MICROSOFT-CDO-BUSYSTATUS:BUSY
    X-MICROSOFT-CDO-INTENDEDSTATUS:BUSY

    or

    X-MICROSOFT-CDO-BUSYSTATUS:FREE
    X-MICROSOFT-CDO-INTENDEDSTATUS:FREE

    -Nutz

  7. #7
    stuartg.orion is offline Senior Member
    Join Date
    May 2007
    Location
    Auckland
    Posts
    68
    Rep Power
    7

    Default

    Ok so Outlook 2007 seems to use this when you use status Busy:

    X-MICROSOFT-CDO-BUSYSTATUS:TENTATIVE
    X-MICROSOFT-CDO-IMPORTANCE:1
    X-MICROSOFT-CDO-INTENDEDSTATUS:BUSY


    So in our quick tests here I could create a conflicting appointment with every appointment my test Outlook 2007 user made.

  8. #8
    Nutz is offline Special Member
    Join Date
    Feb 2007
    Location
    Massachusetts
    Posts
    136
    Rep Power
    8

    Default

    I would IMMEDIATELY file a bug, and open a support ticket. That is just plain ridiculous.

    When filing your support ticket, reference this discussion, and my bugs as well

    I don't run office 2007 at all in my company, but it is _supposedly_ supported in 5.x

  9. #9
    EnriqueI is offline Special Member
    Join Date
    Dec 2007
    Location
    California
    Posts
    105
    Rep Power
    7

    Default

    Running into this issue as well... it is creating a big headache for our IT staff.

  10. #10
    EnriqueI is offline Special Member
    Join Date
    Dec 2007
    Location
    California
    Posts
    105
    Rep Power
    7

    Default

    I created two "busy" appointments in Outlook 2007 as well, but they show up as tentative for the resource, hence the conflict. I agree with you that the "this is a feature" logic is a bit.... backwards. Can we get a zimbra dev to join the discussion?

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 5
    Last Post: 06-05-2007, 04:18 AM
  2. Replies: 2
    Last Post: 12-13-2006, 07:35 AM
  3. Outlook free busy lookup - tenative status
    By kiwicmc in forum Users
    Replies: 7
    Last Post: 04-19-2006, 12:39 AM
  4. Resource Booking
    By achow in forum Developers
    Replies: 6
    Last Post: 04-03-2006, 11:56 AM
  5. Resource Scheduling
    By kiwicmc in forum Developers
    Replies: 4
    Last Post: 03-01-2006, 08:39 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •