Web areas missing (LIVE SYSTEM)

[cpscdave]

AHHH BAD day

We've been having issues where mail appeared to be being recieved by zimbra but not showing up in their mailboxes. In the logs we saw lot s of imap errors (authentication) showing when none should be. We ended up restarting the entire vm.

Now both webmail and the zimbra admin sections do not appear!

HELP

[mmorse]

Welcome to the forums,
As this is your first post, I don't know your general level of troubleshoting or familiarity with zimbra; so let's start with the basics:

su zimbra (or su - zimbra)
zmcontrol status

Then let's get some output from the two biggies: /opt/zimbra/mailbox.log & /var/log/zimbra.log
Once you get an idea from those, check these locations: /docs/ne/latest/administration_guide/9_Monitoring.12.1.html#1075561

zmcontrol stop
zmcontrol start
(What do the errors & logfiles say at that point?)

Also give us your version information:
zmcontrol -v
(you could add it to your profile while your at it)

[cpscdave]

okay phew. This always happens whenever I post for help I usualy figure out shortly there after.

there was 2 issues stopping tomcat from starting up. Both figured out from catalina.out

java.lang.IllegalArgumentException: Document base /opt/zimbra/apache-tomcat-5.5.15/server/webapps/host-manager does not exist or is not a readable directory

Thought i had fixed this but its still appearing

The other:
SEVERE: Error starting endpoint
java.net.BindException: Permission denied:80

so I stopped httpd service and it works now. The webmail/admin sections are back.

okay can stop panicing slightly now.

Any ideas on the main issue. the issue that prompted us to restart the vm and cause this gong show in the beginig?
__________________________________________________ _______________
Symptom: Emails appear to be, being recived by looking at /var/log/maillog and ../mailbox.log

but dont appear in thier webmail. But its incositant if theres more than 1 recipeant it seems to go thru more often.

Looking at the logs kept seeing lots of errors go by specifically:

imap - LOGIN failed
com.zimbra.cs.account.AccountServiceException: authentication failed for user@domain
at com.zimbra.cs.account.AccountServiceException.AUTH _FAILED(AccountServiceException.java:87)

and

ProtocolHandler - Exception occurred while handling connection
javax.net.ssl.SSLHandshakeException: Received fatal alert: unknown_ca