Receiving Mails problem

[praveen_14]

Hi,
I have installed the zimbra Network suite in Redhat Linux Enterprise server 4 and able to send the mail but can't receiving any mails.
Please guide how to get the mail. What configurations i have to do .
Thanks
Praveen

[goetzi]

Are there any errors in /var/log/zimbra.log at the time you should receive the mail?

[FunkyPenguin]

I've got the same issue. I can send mail without any problems, but nothing get's delivered

Below is what my zimbra.log says:

Dec 12 17:40:08 hawk zimbramon[28505]: 28505:info: 2005-12-12 17:40:02, STATUS: hawk.forcev.net: logger: Running
Dec 12 17:40:08 hawk zimbramon[28505]: 28505:info: 2005-12-12 17:40:02, STATUS: hawk.forcev.net: mailbox: Running
Dec 12 17:40:08 hawk zimbramon[28505]: 28505:info: 2005-12-12 17:40:02, STATUS: hawk.forcev.net: mta: Running
Dec 12 17:40:08 hawk zimbramon[28505]: 28505:info: 2005-12-12 17:40:02, STATUS: hawk.forcev.net: snmp: Running
Dec 12 17:40:08 hawk zimbramon[28505]: 28505:info: 2005-12-12 17:40:02, STATUS: hawk.forcev.net: spell: Running
Dec 12 17:40:08 hawk zimbramon[28505]: 28505:info: 2005-12-12 17:40:02, DISK: hawk.forcev.net: dev: /dev/mapper/VolGroup00-LogVol00, mp: /, tot: 1808, avail: 11%
Dec 12 17:40:08 hawk zimbramon[28505]: 28505:info: 2005-12-12 17:40:02, DISK: hawk.forcev.net: dev: /dev/hda1, mp: /boot, tot: 99, avail: 82
Dec 12 17:42:32 hawk postfix/anvil[28311]: statistics: max connection rate 1/60s for (smtp:199.4.23.253) at Dec 12 17:39:07
Dec 12 17:42:32 hawk postfix/anvil[28311]: statistics: max connection count 1 for (smtp:199.4.23.253) at Dec 12 17:39:07
Dec 12 17:42:32 hawk postfix/anvil[28311]: statistics: max cache size 1 at Dec 12 17:39:07
Dec 12 17:47:45 hawk postfix/qmgr[23992]: 8725F1887EF: from=<{mail_address}@gmail.com>, size=2589, nrcpt=1 (queue active)
Dec 12 17:47:45 hawk postfix/qmgr[23992]: EF0B21887F0: from=<{mail_address}@interpublic.com>, size=3466, nrcpt=1 (queue active)
Dec 12 17:48:01 hawk postfix/smtpd[29975]: initializing the server-side TLS engine
Dec 12 17:48:01 hawk postfix/smtpd[29975]: warning: cannot get certificate from file /opt/zimbra/conf/smtpd.crt
Dec 12 17:48:01 hawk postfix/smtpd[29975]: warning: TLS library problem: 29975:error:02001002:system library:fopen:No such file or directory:bss_file.c:259:fopen('/opt/zimbra/conf/smtpd.crt','r'):
Dec 12 17:48:01 hawk postfix/smtpd[29975]: warning: TLS library problem: 29975:error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:261:
Dec 12 17:48:01 hawk postfix/smtpd[29975]: warning: TLS library problem: 29975:error:140DC002:SSL routines:SSL_CTX_use_certificate_chain_file:system lib:ssl_rsa.c:758:
Dec 12 17:48:01 hawk postfix/smtpd[29975]: cannot load RSA certificate and key data
Dec 12 17:48:02 hawk postfix/smtpd[29975]: connect from zproxy.gmail.com[64.233.162.197]
Dec 12 17:48:02 hawk postfix/smtpd[29975]: 67C121887E9: client=zproxy.gmail.com[64.233.162.197]
Dec 12 17:48:02 hawk postfix/cleanup[29979]: 67C121887E9: message-id=<78a1326c0512120947t66afd2ddv@mail.gmail.com>
Dec 12 17:48:02 hawk postfix/qmgr[23992]: 67C121887E9: from=<{mail_address}@gmail.com>, size=3491, nrcpt=1 (queue active)
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) Connecting to LDAP host
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) connect_to_ldap: connected to ldap://hawk.forcev.net
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) connect_to_ldap: bind uid=zimbra,cn=admins,cn=zimbra succeeded
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20051212T174802-24085: <{mail_address}@gmail.com> -> <andrew@forcev.net> Received: SIZE=3491 from hawk.forcev.net ([127.0.0.1]) by localhost (hawk.forcev.net [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 24085-01 for <{mail_address}@forcev.net>; Mon, 12 Dec 2005 17:48:02 +0000 (GMT)
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) body hash: 09f45ab6d00a8b66f420d50befa05a7b
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) Checking: u9SgR-NBBOvm [64.233.162.197] <{mail_address}@gmail.com> -> <{mail_address}@forcev.net>
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) p001 1 Content-Type: text/plain, size: 1895 B, name:
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) Checking for banned types and filenames
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) collect banned table[0]: {mail_address}@forcev.net, tables: DEFAULT=>Amavis::Lookup::RE=ARRAY(0x9d1131c)
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) p.path andrew@forcev.net: "P=p001,L=1,M=text/plain,T=txt"
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) Using ClamAV-clamd: (built-in interface)
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) Using (ClamAV-clamd) on dir: CONTSCAN /opt/zimbra/amavisd/tmp/amavis-20051212T174802-24085/parts\n
Dec 12 17:48:02 hawk amavis[24085]: (24085-01) ClamAV-clamd: Connecting to socket  127.0.0.1:3310
Dec 12 17:48:02 hawk clamd[23462]: No stats for Database check - forcing reload
Dec 12 17:48:02 hawk clamd[23462]: Reading databases from /opt/zimbra/clamav/db
Dec 12 17:48:03 hawk amavis[24085]: (24085-01) ClamAV-clamd: Sending CONTSCAN /opt/zimbra/amavisd/tmp/amavis-20051212T174802-24085/parts\n to INET socket 127.0.0.1:3310
Dec 12 17:48:03 hawk amavis[24085]: (24085-01) ask_av (ClamAV-clamd): /opt/zimbra/amavisd/tmp/amavis-20051212T174802-24085/parts CLEAN
Dec 12 17:48:03 hawk amavis[24085]: (24085-01) ClamAV-clamd result: clean
Dec 12 17:48:05 hawk amavis[24085]: (24085-01) spam_scan: hits=-2.424 tests=[AWL=0.108,BAYES_00=-2.599,RCVD_BY_IP=0.067]
Dec 12 17:48:05 hawk amavis[24085]: (24085-01) lookup_ldap_attr(amavisspamkilllevel) (WARN: no such attribute in LDAP entry), "{mail_address}@forcev.net" result=undef
Dec 12 17:48:05 hawk amavis[24085]: (24085-01) lookup_ldap_attr(amavisspamtaglevel) (WARN: no such attribute in LDAP entry), "andrew@forcev.net" result=undef
Dec 12 17:48:05 hawk amavis[24085]: (24085-01) lookup_ldap_attr(amavisspamtag2level) (WARN: no such attribute in LDAP entry), "{mail_address}@forcev.net" result=undef
Dec 12 17:48:05 hawk amavis[24085]: (24085-01) SPAM-TAG, <{mail_address}@gmail.com> -> <{mail_address}@forcev.net>, No, hits=-2.424 tagged_above=-10 required=6.6 autolearn=ham tests=[AWL=0.108, BAYES_00=-2.599, RCVD_BY_IP=0.067]
Dec 12 17:48:05 hawk postfix/smtpd[29983]: initializing the server-side TLS engine
Dec 12 17:48:05 hawk postfix/smtpd[29983]: warning: cannot get certificate from file /opt/zimbra/conf/smtpd.crt
Dec 12 17:48:05 hawk postfix/smtpd[29983]: warning: TLS library problem: 29983:error:02001002:system library:fopen:No such file or directory:bss_file.c:259:fopen('/opt/zimbra/conf/smtpd.crt','r'):
Dec 12 17:48:05 hawk postfix/smtpd[29983]: warning: TLS library problem: 29983:error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:261:
Dec 12 17:48:05 hawk postfix/smtpd[29983]: warning: TLS library problem: 29983:error:140DC002:SSL routines:SSL_CTX_use_certificate_chain_file:system lib:ssl_rsa.c:758:
Dec 12 17:48:05 hawk postfix/smtpd[29983]: cannot load RSA certificate and key data
Dec 12 17:48:05 hawk postfix/smtpd[29983]: connect from localhost.localdomain[127.0.0.1]
Dec 12 17:48:05 hawk amavis[24085]: (24085-01) AUTH not needed, user='', MTA offers ''
Dec 12 17:48:05 hawk postfix/smtpd[29983]: EA91A1887F1: client=localhost.localdomain[127.0.0.1]
Dec 12 17:48:05 hawk amavis[24085]: (24085-01) response to RCPT TO for <{mail_address}@forcev.net>: "250 Ok"
Dec 12 17:48:06 hawk postfix/cleanup[29979]: EA91A1887F1: message-id=<78a1326c0512120947t66afd2ddv@mail.gmail.com>
Dec 12 17:48:06 hawk postfix/smtpd[29983]: disconnect from localhost.localdomain[127.0.0.1]
Dec 12 17:48:06 hawk postfix/qmgr[23992]: EA91A1887F1: from=<{mail_address}@gmail.com>, size=4063, nrcpt=1 (queue active)
Dec 12 17:48:06 hawk amavis[24085]: (24085-01) FWD via SMTP: <{mail_address}@gmail.com> -> <{mail_address}@forcev.net>, 250 2.6.0 Ok, id=24085-01, from MTA([127.0.0.1]:10025): 250 Ok: queued as EA91A1887F1
Dec 12 17:48:06 hawk amavis[24085]: (24085-01) lookup_ldap_attr(amavisspamtag2level) (WARN: no such attribute in LDAP entry), "{mail_address}@forcev.net" result=undef
Dec 12 17:48:06 hawk amavis[24085]: (24085-01) Passed CLEAN, [64.233.162.197] [64.233.162.197] <{mail_address}@gmail.com> -> <andrew@forcev.net>, Message-ID: <78a1326c0512120947t66afd2ddv@mail.gmail.com>, mail_id: u9SgR-NBBOvm, Hits: -2.424, 3348 ms
Dec 12 17:48:06 hawk amavis[24085]: (24085-01) TIMING [total 3363 ms] - ldap-prepare: 12 (0%)0, SMTP EHLO: 23 (1%)1, SMTP pre-MAIL: 3 (0%)1, mkdir tempdir: 1 (0%)1, create email.txt: 1 (0%)1, ldap-connect: 29 (1%)2, lookup_ldap: 51 (2%)4, SMTP pre-DATA-flush: 5 (0%)4, SMTP DATA: 3 (0%)4, body_hash: 4 (0%)4, gen_mail_id: 2 (0%)4, mkdir parts: 2 (0%)4, mime_decode: 38 (1%)5, get-file-type1: 22 (1%)6, parts_decode: 1 (0%)6, AV-scan-1: 311 (9%)15, spam-wb-list: 10 (0%)15, SA msg read: 2 (0%)15, SA parse: 6 (0%)16, SA check: 2001 (59%)75, update_cache: 5 (0%)75, deal_with_mail_size: 3 (0%)75, fwd-connect: 158 (5%)80, fwd-mail-from: 208 (6%)86, fwd-rcpt-to: 325 (10%)96, write-header: 12 (0%)96, fwd-data: 1 (0%)96, fwd-data-end: 38 (1%)97, fwd-rundown: 18 (1%)98, main_log_entry: 60 (2%)100, update_snmp: 4 (0%)100, unlink-1-files: 2 (0%)100, rundown: 1 (0%)100
Dec 12 17:48:06 hawk postfix/smtp[29980]: 67C121887E9: to=<{mail_address}@forcev.net>, relay=127.0.0.1[127.0.0.1], delay=4, status=sent (250 2.6.0 Ok, id=24085-01, from MTA([127.0.0.1]:10025): 250 Ok: queued as EA91A1887F1)
Dec 12 17:48:06 hawk amavis[24085]: (24085-01) extra modules loaded: Net/LDAP/Bind.pm
Dec 12 17:48:06 hawk amavis[24085]: (24085-01) load: 100 %, total idle 0.010 s, busy 3.363 s
Dec 12 17:48:06 hawk postfix/qmgr[23992]: 67C121887E9: removed
Dec 12 17:48:06 hawk clamd[23462]: Database correctly reloaded (41444 viruses)
Dec 12 17:48:32 hawk postfix/smtpd[29975]: disconnect from zproxy.gmail.com[64.233.162.197]
Dec 12 17:50:01 hawk zimbramon[30167]: 30167:info: 2005-12-12 17:50:01, QUEUE: 30 8
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, STATUS: hawk.forcev.net: antispam: Running
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, STATUS: hawk.forcev.net: antivirus: Running
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, STATUS: hawk.forcev.net: ldap: Running
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, STATUS: hawk.forcev.net: logger: Running
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, STATUS: hawk.forcev.net: mailbox: Running
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, STATUS: hawk.forcev.net: mta: Running
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, STATUS: hawk.forcev.net: snmp: Running
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, STATUS: hawk.forcev.net: spell: Running
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, DISK: hawk.forcev.net: dev: /dev/mapper/VolGroup00-LogVol00, mp: /, tot: 1808, avail: 11%
Dec 12 17:50:09 hawk zimbramon[30170]: 30170:info: 2005-12-12 17:50:01, DISK: hawk.forcev.net: dev: /dev/hda1, mp: /boot, tot: 99, avail: 82
Dec 12 17:50:54 hawk postfix/lmtp[29841]: 8725F1887EF: to=<{mail_address}@forcev.net>, relay=none, delay=2417, status=deferred (connect to hawk.forcev.net[80.177.206.39]: Connection timed out)
Dec 12 17:50:54 hawk postfix/lmtp[29842]: EF0B21887F0: to=<{mail_address}@forcev.net>, relay=none, delay=2356, status=deferred (connect to hawk.forcev.net[80.177.206.39]: Connection timed out)
Dec 12 17:51:15 hawk postfix/lmtp[29984]: EA91A1887F1: to=<{mail_address}@forcev.net>, relay=none, delay=190, status=deferred (connect to hawk.forcev.net[80.177.206.39]: Connection timed out)
Dec 12 17:51:52 hawk postfix/anvil[29977]: statistics: max connection rate 1/60s for (smtp:64.233.162.197) at Dec 12 17:48:02
Dec 12 17:51:52 hawk postfix/anvil[29977]: statistics: max connection count 1 for (smtp:64.233.162.197) at Dec 12 17:48:02
Dec 12 17:51:52 hawk postfix/anvil[29977]: statistics: max cache size 1 at Dec 12 17:48:02

I see there are problems reported about LDAP and certificates, but I wouldn't have thought that would stop receiving mail. Anyone got any ideas?

[marcmac]

Your postfix connections are timing out to
hawk.forcev.net[80.177.206.39]

Is this the IP of your host, or do you have the MX records pointing somewhere else?

[FunkyPenguin]

My MX records are pointing to the right IP, but I've just double checked and it's showing as mail.forcev.net and not hawk.forcev.net.

There be the problem? Sorry for the dumb sounding question, but I'm just starting to get my head round the whole mail system setup

[marcmac]

THe hostname isn't important.

If that's the correct IP, is that IP configured on the host, or is it forwarded/firewalled in some way?

Can you telnet, from the postfix host, to that IP (NOT HOSTNAME) on port 25?

[FunkyPenguin]

The server is NATed behind a firewall, the server has a 192.168.x.x address.

I can telnet to port 25 from an external network and the server without issue.

[camjohnson]

I've been attemtping to get zimbra opensource beta 2 working on a Red Hat enterprise rel 4 update2 that is installed in a DMZ. The dmz interface has a non routable address and the firewall has all of the appropriate ports open including 25 and 7025. When I turn dns lookups on in the server admin mta window I'm able to send mail to wherever I want, but I cannot receive mail. Turning the dns lookups off allows me to receive mail but not send it. The hosts table has the localhost.localdomain set at 127.0.0.1 and mail.xxxxx.org is set to 172.xxx.xxx.xxx. The external routable address is only set in dns. The zimbra.log indicates a failure of lmtp when dns is on and no failure when it is off.

We need some direction as to how to set zimbra to handle this.

Cam Johnson

[marcmac]

Originally Posted by camjohnson

I've been attemtping to get zimbra opensource beta 2 working on a Red Hat enterprise rel 4 update2 that is installed in a DMZ. The dmz interface has a non routable address and the firewall has all of the appropriate ports open including 25 and 7025. When I turn dns lookups on in the server admin mta window I'm able to send mail to wherever I want, but I cannot receive mail. Turning the dns lookups off allows me to receive mail but not send it. The hosts table has the localhost.localdomain set at 127.0.0.1 and mail.xxxxx.org is set to 172.xxx.xxx.xxx. The external routable address is only set in dns. The zimbra.log indicates a failure of lmtp when dns is on and no failure when it is off.

We need some direction as to how to set zimbra to handle this.

Cam Johnson

Zimbra appears to be doing the correct thing, with DNS lookups turned on - the issue seems to be a network problem.

With DNS lookups on, postfix attempts to connect to the public IP on the firewall, port 7025. Can you verify that this is allowed by the firewall, by telnetting from the postfix box to the public IP (NOT HOSTNAME) on port 7025? It's not uncommon for firewalls to refuse connections from internal addresses to public IPs.

[FunkyPenguin]

Not sure how or why, but I rebooted my firewall after an upgrade and all appears to be working. All mail being delivered and sent!

Thanks for the help marcmarc