Unable to send Mappoint attachments

[cmilfo]

I have several users that use Mappoint and regularly exchange .ptm and .ptt files via email. We recently migrated to ZCS Network (4.5.6). When trying to send a .ptm or .ptt attachment from the web client (IE7 on Windows XP), they receive the following error and the email fails to send.

msg - system failure: MessagingExecption
code - service.FAILURE
method - ZmCsfeCommand.prototype.invoke
detail - soap:Receiver

Is this a bug in Zimbra or could there be a problem with Windows XP? Here's what we've found with some testing.

XP / IE7 / Fails
XP / Firefox / Fails
Linux / Firefox / Succeeds
XP / Outlook with ZCS Connector / Succeeds

One thing to note. We renamed a .pdf and a .txt file to .ptt and received the same error.

Does anyone have any similar issues or any input? How can I work around this (without asking them to just change the file extension?)

Thank you,
Casey

[cmilfo]

I take it no one has seen this before. Should I open a bug report or ticket on it?

[slothrop]

We have a user who reported the same problem you have, but our issue is with pdf files. The problem started today. He receives the same error message as yours when attempting to send an email containing a new attachment with a .pdf extension.

Error:
system failure: MessagingExecption code
- service.FAILURE method
- ZmCsfeCommand.prototype.invoke detail
- soap:Receiver

This issue seems to be limited to either his Windows account or workstation, since all Zimbra accounts used on his workstation throw the error and those same accounts work fine on other workstations. We need to do more testing, but so far we've only seen this issue on one workstation under Firefox 1.5 and 2.0. The workstation runs Windows 2000 and IE6 does not have this problem.

I did a quick search of the bug database and could not find anything related to this issue.

-- Shawn

[dkarp]

Are there any stack traces in mailbox.log when the user has this issue?

[slothrop]

Yes, here is the trace from the mailbox.log file.

2007-09-19 14:52:48,973 INFO [http-443-Processor87] [name=lsparks@boston-engineering.com;mid=30;ip=64.119.141.34;ua=ZimbraW ebClient - FF2.0 (Win)/4.5.6_GA_1024.RHEL4;] SendMsg - <SendMsg> LC(mbox=ccf354c6-a2b0-45b4-8a8f-6df329583ba7, sessions=[11226])
2007-09-19 14:52:48,975 WARN [http-443-Processor87] [name=jdoe@boston-engineering.com;mid=30;ip=64.119.141.34;ua=ZimbraW ebClient - FF2.0 (Win)/4.5.6_GA_1024.RHEL4;] ParseMimeMessage - javax.mail.internet.ParseException: Expected ';', got "/"
at javax.mail.internet.ParameterList.<init>(Parameter List.java:179)
at javax.mail.internet.ContentType.<init>(ContentType .java:100)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1249)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1001)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:333)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1255)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2012)
at com.zimbra.cs.mime.Mime$FixedMimeMessage.updateHea ders(Mime.java:149)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:1980)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:360)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:180)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:133)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:270)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:168)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:90)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

2007-09-19 14:52:48,975 INFO [http-443-Processor87] [name=jdoe@boston-engineering.com;mid=30;ip=64.119.141.34;ua=ZimbraW ebClient - FF2.0 (Win)/4.5.6_GA_1024.RHEL4;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: MessagingExecption
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:175)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:378)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:180)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:133)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:270)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:168)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:90)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: javax.mail.internet.ParseException: Expected ';', got "/"
at javax.mail.internet.ParameterList.<init>(Parameter List.java:179)
at javax.mail.internet.ContentType.<init>(ContentType .java:100)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1249)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1001)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:333)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1255)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2012)
at com.zimbra.cs.mime.Mime$FixedMimeMessage.updateHea ders(Mime.java:149)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:1980)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:360)
... 24 more

-- Shawn

[dkarp]

I think there's something else going on that the user isn't mentioning. Are they forwarding a message at the same time? Simply attaching a PDF file shoudn't result in that stack trace.