Instant Message Web Client returns error

[wskibum]

Well I just installed the FC-7 version on another system and IM seems to be working GREAT! I will have to go back and see what happened on the RedHat install.

[Russianspi]

I can't add buddies either. Is there any documentation for this besides /opt/zimbra/doc/soap-im.txt ?

[hillman]

I figured this one out (I think) -- it means IM isn't enabled on the server (note, enabling it in the Admin console does NOT enable it on the server).

To check:

zmprov gacf | grep XMPP

If it comes back with "false", then:

zmprov -l -v zimbraXMPPEnabled TRUE

and

zmprov -v zimbraXMPPEnabled TRUE

(strictly speaking, I don't know whether the second one is necessary, but until it's done, a 'zmprov gacf' keeps reporting it as False. )

Then restart Zimbra.

So far, in testing, I have successfully:

- requested another Zimbra user as a buddy
- connected to the Zimbra server using iChat in Jabber mode (i.e the Zimbra server runs a full XMPP server that you can connect to from any Jabber client)
- Chatted between iChat and Zimbra WebClient
- Added a buddy from our legacy Jabber server

I've encountered two problems so far, but haven't dug into Bugzilla to see if they've been reported:
1. When I chat with iChat, every time I send an IM, I get a "User x has requested to be added.." alert in iChat
2. My buddy request to another Zimbra account never seems to show up in the other Zimbra account - i.e. they never see my request to be added. However, when I use iChat and add the Zimbra user, the request shows up in the Zimbra WebClient. Perhaps requests only show up if the user is currently logged in??

[JoshuaPrismon]

I figured this one out (I think) -- it means IM isn't enabled on the server (note, enabling it in the Admin console does NOT enable it on the server).

To check:

zmprov gacf | grep XMPP

If it comes back with "false", then:

zmprov -l -v zimbraXMPPEnabled TRUE

and

zmprov -v zimbraXMPPEnabled TRUE

(strictly speaking, I don't know whether the second one is necessary, but until it's done, a 'zmprov gacf' keeps reporting it as False. )

Then restart Zimbra.

So far, in testing, I have successfully:

- requested another Zimbra user as a buddy
- connected to the Zimbra server using iChat in Jabber mode (i.e the Zimbra server runs a full XMPP server that you can connect to from any Jabber client)
- Chatted between iChat and Zimbra WebClient
- Added a buddy from our legacy Jabber server

I've encountered two problems so far, but haven't dug into Bugzilla to see if they've been reported:
1. When I chat with iChat, every time I send an IM, I get a "User x has requested to be added.." alert in iChat
2. My buddy request to another Zimbra account never seems to show up in the other Zimbra account - i.e. they never see my request to be added. However, when I use iChat and add the Zimbra user, the request shows up in the Zimbra WebClient. Perhaps requests only show up if the user is currently logged in??

Neither of these commands work. replace the -l -v with mcf, and it works. Have to echo it, it rocks Zimbra folks.

[Russianspi]

Yeah, sounds like you're on to something, as

zmprov gacf | grep XMPP

does report

zimbraXMPPEnabled: FALSE

The problem is that neither

zmprov -l -v zimbraXMPPEnabled TRUE

nor

zmprov -v zimbraXMPPEnabled TRUE

works. I just get the help file for zmprov.

[wskibum]

"/opt/zimbra/bin/zmprov mc default zimbraFeatureIMEnabled TRUE"

it worked for me.

[Russianspi]

If I'm not mistaken, that just enables it for the default class of service. It didn't help my problem, because it was already enabled for the default class of service, I just need it actually running on my server.

[hillman]

Neither of these commands work. replace the -l -v with mcf, and it works. Have to echo it, it rocks Zimbra folks.

Sorry, yeah, I left out the 'mcf' part (Modify ConFig).

[Russianspi]

Well, that did the trick. Don't forget the Zimbra restart BTW, anyone know how would I go about turning OFF the AOL and MSN options? (And maybe adding another XMPP server, for that matter?)