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Thread: Instant Message Web Client returns error

  1. #11
    wskibum is offline Member
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    Default IM problems

    Well I just installed the FC-7 version on another system and IM seems to be working GREAT! I will have to go back and see what happened on the RedHat install.

  2. #12
    Russianspi is offline Loyal Member
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    Default Can't Add Buddy

    I can't add buddies either. Is there any documentation for this besides /opt/zimbra/doc/soap-im.txt ?
    Last edited by Russianspi; 10-08-2007 at 12:11 PM.

  3. #13
    hillman's Avatar
    hillman is offline Moderator
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    Default

    I figured this one out (I think) -- it means IM isn't enabled on the server (note, enabling it in the Admin console does NOT enable it on the server).

    To check:

    zmprov gacf | grep XMPP

    If it comes back with "false", then:

    zmprov -l -v zimbraXMPPEnabled TRUE

    and

    zmprov -v zimbraXMPPEnabled TRUE

    (strictly speaking, I don't know whether the second one is necessary, but until it's done, a 'zmprov gacf' keeps reporting it as False. )

    Then restart Zimbra.

    So far, in testing, I have successfully:

    - requested another Zimbra user as a buddy
    - connected to the Zimbra server using iChat in Jabber mode (i.e the Zimbra server runs a full XMPP server that you can connect to from any Jabber client)
    - Chatted between iChat and Zimbra WebClient
    - Added a buddy from our legacy Jabber server

    I've encountered two problems so far, but haven't dug into Bugzilla to see if they've been reported:
    1. When I chat with iChat, every time I send an IM, I get a "User x has requested to be added.." alert in iChat
    2. My buddy request to another Zimbra account never seems to show up in the other Zimbra account - i.e. they never see my request to be added. However, when I use iChat and add the Zimbra user, the request shows up in the Zimbra WebClient. Perhaps requests only show up if the user is currently logged in??

  4. #14
    JoshuaPrismon is offline Zimlet Guru & Moderator
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    Quote Originally Posted by hillman View Post
    I figured this one out (I think) -- it means IM isn't enabled on the server (note, enabling it in the Admin console does NOT enable it on the server).

    To check:

    zmprov gacf | grep XMPP

    If it comes back with "false", then:

    zmprov -l -v zimbraXMPPEnabled TRUE

    and

    zmprov -v zimbraXMPPEnabled TRUE

    (strictly speaking, I don't know whether the second one is necessary, but until it's done, a 'zmprov gacf' keeps reporting it as False. )

    Then restart Zimbra.

    So far, in testing, I have successfully:

    - requested another Zimbra user as a buddy
    - connected to the Zimbra server using iChat in Jabber mode (i.e the Zimbra server runs a full XMPP server that you can connect to from any Jabber client)
    - Chatted between iChat and Zimbra WebClient
    - Added a buddy from our legacy Jabber server

    I've encountered two problems so far, but haven't dug into Bugzilla to see if they've been reported:
    1. When I chat with iChat, every time I send an IM, I get a "User x has requested to be added.." alert in iChat
    2. My buddy request to another Zimbra account never seems to show up in the other Zimbra account - i.e. they never see my request to be added. However, when I use iChat and add the Zimbra user, the request shows up in the Zimbra WebClient. Perhaps requests only show up if the user is currently logged in??

    Neither of these commands work. replace the -l -v with mcf, and it works. Have to echo it, it rocks Zimbra folks.
    Last edited by JoshuaPrismon; 10-08-2007 at 02:14 PM.

  5. #15
    Russianspi is offline Loyal Member
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    Default True

    Yeah, sounds like you're on to something, as
    Code:
    zmprov gacf | grep XMPP
    does report
    Code:
    zimbraXMPPEnabled: FALSE
    The problem is that neither
    Code:
    zmprov -l -v zimbraXMPPEnabled TRUE
    nor
    Code:
    zmprov -v zimbraXMPPEnabled TRUE
    works. I just get the help file for zmprov.

  6. #16
    wskibum is offline Member
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    Default Try this

    "/opt/zimbra/bin/zmprov mc default zimbraFeatureIMEnabled TRUE"

    it worked for me.

  7. #17
    Russianspi is offline Loyal Member
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    Default Cos

    If I'm not mistaken, that just enables it for the default class of service. It didn't help my problem, because it was already enabled for the default class of service, I just need it actually running on my server.

  8. #18
    hillman's Avatar
    hillman is offline Moderator
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    Quote Originally Posted by JoshuaPrismon View Post
    Neither of these commands work. replace the -l -v with mcf, and it works. Have to echo it, it rocks Zimbra folks.
    Sorry, yeah, I left out the 'mcf' part (Modify ConFig).

  9. #19
    Russianspi is offline Loyal Member
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    Default That did the trick

    Well, that did the trick. Don't forget the Zimbra restart BTW, anyone know how would I go about turning OFF the AOL and MSN options? (And maybe adding another XMPP server, for that matter?)

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