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Thread: ERROR: account.AUTH_FAILED (authentication failed for zimbra)

  1. #1
    celeron is offline Active Member
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    Default ERROR: account.AUTH_FAILED (authentication failed for zimbra)

    Dear All,
    I receive this error (ERROR: account.AUTH_FAILED (authentication failed for zimbra)) when i use zmprov command. I had searched the error on Forum and followed the guide on forum to reset password of zimbra ldap. However, the issue not solved. Marcmac say that this is a bug in zmldappasswd but i see the version which i am operating (4.5.4 OSS), it don't have this bug:
    This is ldappasswd command in my zmldappasswd script:

    ldappasswd -H ${ldap_url} -w ${ldap_root_password} -D ${zimbra_ldap_userdn} \
    -x -s ${zimbra_ldap_password} ${zimbra_ldap_userdn} > /dev/null 2>&1

    I think that i don't need to modify anything in this script.

    I receive this error in mailbox.log:
    com.zimbra.cs.account.AccountServiceException: authentication failed for zimbra
    at com.zimbra.cs.account.AccountServiceException.AUTH _FAILED(AccountServiceException.java:87)
    at com.zimbra.cs.account.ldap.LdapProvisioning.checkA ccountStatus(LdapProvisioning.java:2202)
    at com.zimbra.cs.account.ldap.LdapProvisioning.authAc count(LdapProvisioning.java:2256)
    at com.zimbra.cs.account.ldap.LdapProvisioning.authAc count(LdapProvisioning.java:2242)
    at com.zimbra.cs.service.admin.Auth.handle(Auth.java: 97)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:270)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:168)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:90)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)


    My system still operate normally. i can't use zmprov command.

    Please help me.

  2. #2
    alex239 is offline Starter Member
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    Default

    i'm having the same problem with zmbackup.... any solutions?

    "Error occurred: authentication failed for zimbra"


    Thanks,
    -Alex

  3. #3
    phoenix is online now Zimbra Consultant & Moderator
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    Did you reset the LDAP password as per this article? If you're seeing certificate errors when you run zmprov you can also regenerate the certificates.
    Last edited by phoenix; 07-16-2007 at 08:40 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    alex239 is offline Starter Member
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    Thank you very much... that solved the problem beautifully. -Alex

  5. #5
    celeron is offline Active Member
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    Default

    Before I had reset LDAP password as your article (Resetting LDAP & MySQL Passwords - ZimbraWiki).
    However, my problem didn't still solve. I always receive this error (ERROR: account.AUTH_FAILED (authentication failed for zimbra)) when i run zmprov command. Additionally, my system can't train spam by zmtrainsa. When i use zmtrainsa command, i receive the following error:

    Exception in thread "main" com.zimbra.common.service.ServiceException: system failure: admin auth failed url=https://zimbra.abc.com:7071/service/admin/soap/
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:175)
    at com.zimbra.cs.util.SpamExtract.getAdminAuthToken(S pamExtract.java:435)
    at com.zimbra.cs.util.SpamExtract.main(SpamExtract.ja va:197)
    Caused by: com.zimbra.soap.SoapFaultException: authentication failed for zimbra
    at com.zimbra.soap.Soap12Protocol.soapFault(Soap12Pro tocol.java:102)
    at com.zimbra.soap.SoapTransport.extractBodyElement(S oapTransport.java:215)
    at com.zimbra.soap.SoapTransport.parseSoapResponse(So apTransport.java:191)
    at com.zimbra.soap.SoapHttpTransport.invoke(SoapHttpT ransport.java:214)
    at com.zimbra.soap.SoapTransport.invokeWithoutSession (SoapTransport.java:254)
    at com.zimbra.cs.util.SpamExtract.getAdminAuthToken(S pamExtract.java:430)
    ... 1 more

    I also try to reset password of admin user but the problem isn't resolved.

    Please give me an advice.

  6. #6
    celeron is offline Active Member
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    Any ideas???
    Last edited by celeron; 07-25-2007 at 01:10 AM.

  7. #7
    mijit is offline New Member
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    i'm getting the same error during the cron-scheduled zmtrainsa. it started occurring spontaneously, and i'm not sure what triggered it. anyone have any pointers?

    interestingly, if you hit the admin url it shows you, you get "HTTP method GET is not supported by this URL"

    Quote Originally Posted by celeron View Post
    Before I had reset LDAP password as your article (Resetting LDAP & MySQL Passwords - ZimbraWiki).
    However, my problem didn't still solve. I always receive this error (ERROR: account.AUTH_FAILED (authentication failed for zimbra)) when i run zmprov command. Additionally, my system can't train spam by zmtrainsa. When i use zmtrainsa command, i receive the following error:

    Exception in thread "main" com.zimbra.common.service.ServiceException: system failure: admin auth failed url=https://zimbra.abc.com:7071/service/admin/soap/
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:175)
    at com.zimbra.cs.util.SpamExtract.getAdminAuthToken(S pamExtract.java:435)
    at com.zimbra.cs.util.SpamExtract.main(SpamExtract.ja va:197)
    Caused by: com.zimbra.soap.SoapFaultException: authentication failed for zimbra
    at com.zimbra.soap.Soap12Protocol.soapFault(Soap12Pro tocol.java:102)
    at com.zimbra.soap.SoapTransport.extractBodyElement(S oapTransport.java:215)
    at com.zimbra.soap.SoapTransport.parseSoapResponse(So apTransport.java:191)
    at com.zimbra.soap.SoapHttpTransport.invoke(SoapHttpT ransport.java:214)
    at com.zimbra.soap.SoapTransport.invokeWithoutSession (SoapTransport.java:254)
    at com.zimbra.cs.util.SpamExtract.getAdminAuthToken(S pamExtract.java:430)
    ... 1 more

    I also try to reset password of admin user but the problem isn't resolved.

    Please give me an advice.

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