Quote:
Originally Posted by jeremy.pratt  I had the BES stop updating through Outlook again. I stopped the services, restarted Outlook, forced the send/Receive, and restarted the Controller. Nothing happened, so I went into the Zimbra Admin and reset the password for that user. I stopped the service again and ... |
ok..there is a bunch of stuff going on here.
1) when the new items were not making it to the device, where they showing up in Outlook? ZCB is a layer between the server and BES but it has nothing to do with the interaction between BES and the device. if you perform the steps outlined in one of my previous posts....it should temporarily fix your issues unless somethign else changed.
2) when you restart the controller, sometimes it takes a while before messages start making it to the device again. the agent will rescan mailboxes and validate its meta data regarding what messages the device has or does not have. sometimes this process is quick..sometimes the process is slow. don't really have a concrete explanation about it.
3) when you changed your password...did you change your password on the server for your BES admin user and then try to change the password in Outlook? you also have two profiles. did you change the password in the BlackBerryServer profile or the BlackBerryManager profile. you would eventually have to change it in both but the BES agent (through the controller) uses the BlackBerryServer profile
4) I would need to see the BES Agent logs (the BES logs with MAGT in it) along with the ZCB logs (logs that start with zco) to see what is actually causing your problem.
so you might want to stop the controller, move all the existing logs somewhere else or delete them, and then zip up those logs and send them to support or you can PM me and we can figure out a way to get me those logs.
thanks
--tony