Quote:
Originally Posted by jeremy.pratt  I noticed that our blackberries were not getting updated emails over the weekend. I restarted the server and the service and notice that there is connection between the BES and the devices. When I looked at the Outlook on the BES, I noticed that the inboxes for the users under the Admin are not updating. Any suggestions? |
its possible that one of the child processes that BES/ZCB relies on had shut down in a bad way causing the underlying stores needing to be reindexed. here is what i would do....
1) shut down the BES controller to make sure that the BES agent is not running
2) if there is an outlook process running...kill it. if there is a calhelper process running...kill it.
3) now bring up outlook using the BlackBerryServer profile, wait for it to come up cleanly and then hit send/receive and force a sync.
4) once the sync seems like it had completed, shut down outlook
5) monitor the task manager to see outlook shutting itself down cleanly. it could take a couple of minutes. if it doesn't shut down cleanly...repeat 3-5 until it does.
6) start the controller service again and things should be working again.
this issue is captured in
Bug 24673 - BB: Shutdown Issues for MAPI clients in with ZCB in BES mode
this is a high priority issue for us and we plan to have a fix for this issue when we GA ZCB.