[jwf6911]

I was trying to generate a Certificate Signing Request (CSR) to get a commercial certificate through the Zimbra Administration Console. But I got a "Server error encountered" message -

"Message: system failure: exception during auth {RemoteManager: mydomain.com ->zimbra@mydomain.com:22} Error code: service.FAILURE Method: GetCertRequest Details:soap:Receiver"

What may have caused this error?

Thanks!