Quote:
Originally Posted by sdemeyer  For an unknown reason, the calendars have stopped syncing between Zimbra and our Blackberries.
BES log files show the following error:
CalICSAgent::GetDirectoryName synch directory retrieved from registry: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Agents\ICSSync\ for scott.demeyer@psp.wa.gov
[10007] (05/09 00:08:24.036):{0x16EC} CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)
[20041] (05/09 00:08:24.036):{0x16EC} CalICSAgent:Start Could not Initialize Synchronizer for scott.demeyer@psp.wa.gov: (0x80004002)
[30020] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} MAPIMailbox::doICS ICS Start failed
[20280] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} DoICS() failed: ERR_FAIL
I've enabled logging for the BES connector but do not see anything jumping out as to what the problem might be. This used to work perfectly.
Does anyone have any ideas? My users are lost without their calendars. |
you might be running into this problem
Bug 21242 - BB: Appointments don't show up
i believe it was fixed after the BETA build of ZCB that you are currently using.
for now, you can restart the BlackBerry Controller service and calendar items should start syncing again.
btw, sometimes the BES agent will log errors that aren't really describing the problems that you are seeing. i like the effort of looking at them before posting though!
