[alee]

Originally Posted by kwang

I activated a handheld and user set. I used the handheld for something else later and tried to re-activate it with Zimbra. The following error message showed up on the handheld

"An error occured. Please contact your System Administrator."

I attached my bes server log here.

Thanks

I don't know what you mean by "I used the handheld for something else later and tried to re-activate it with Zimbra" but you might want to try to delete the user from BES, readd them, assign a new activation password, wipe the device and go through enterprise activation again.

this is is the cleanest way.