Quote:
Originally Posted by kwang  I don't know what is the BES Agent. I have another bes server which is connected to the Exchange environment. I installed it myself in exactly the same procedure as the one connected to Zimbra. I can activate the same cell phone easily through that bes server. I would assume my bes server probably has no problem. The problem is in its interface with ZCB. |
the BES agent is a user mode process that is launched and managed by the BlackBerry Controller service. the BES agent is responsible for gathering all information from the message store for the various users.
if it is not running, then no activation emails will get picked up from the mailboxes of the users and no activation will take place.
send me all of your logs. you only posted a MDAT log file previously.
is there a controller log file that could explain why it isn't starting any agent processes?