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Originally Posted by kwang  The device is provisioned by the carrier to be able to connect to an external BES server. I just managed to connect it to another BES server which connects to the Exchange Environment.
I enabled logging and re-did a test. The error message I received from the handheld is "The server is not responding. Please contact your System Administrator.". I attached the log file here. |
please attach the logs with "BlackBerryAgent" in the filename. the file that you attached was the BlackBerry Manager's file.
if the ZCB agent logs are not being generated then the controller service might not be running. also is the dispatcher service running?
please also send the BES agent logs from the RIM log folder. it is the file with "MAGT" in the filename.
also remember that is easier to sift though the logs if you stop everything, clear out the logs, restart the service, try to activate the device and then zip everything up and send it out.