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Originally Posted by alee  Does the device that you are trying to activate have the BES service enabled at the carrier? That is the problem 90% of the time that this happens.
You might want to call the carrier and make sure that they understand that you want the device to talk to BES....not BIS and not only data.
If this is not the problems....I highly recommend enabling ZCB logging and send those logs and the BES agent logs to support to analyze. |
The device is provisioned by the carrier to be able to connect to an external BES server. I just managed to connect it to another BES server which connects to the Exchange Environment.
I enabled logging and re-did a test. The error message I received from the handheld is "The server is not responding. Please contact your System Administrator.". I attached the log file here.