Quote:
Originally Posted by kwang  I installed ZCB and can see GAL in BlackBerry Manager. I added a Zimbra user into BES and set an activation password for it. I did "Options -> Advanced Options -> Enterprise Activation" on my handheld, typed in email account and activation password. Then I did activate. The handheld shows "Activating ..." I noticed an activation email arrived in my inbox. But it has been quite a while. nothing happened so far. |
Does the device that you are trying to activate have the BES service enabled at the carrier? That is the problem 90% of the time that this happens.
You might want to call the carrier and make sure that they understand that you want the device to talk to BES....not BIS and not only data.
If this is not the problems....I highly recommend enabling ZCB logging and send those logs and the BES agent logs to support to analyze.