I would say that the Outlook connector is not ready for production use. It continues to get better, but we are now at 4 fairly significant bugfix releases since it was declared "GA." Getting Outlook installed and configured and updating client software 4 times in 4 months is expensive. Updating JavaScript code in the browser is just a matter of clicking "OK."
Unfortunately, we're in the opposite position of many -- while the majority of the IT department does not like and does not use Outlook, the IT department continues to tell people that they need Outlook features. We spent over 1000 person-hours installing Outlook on 400 desktops (it was so difficult because we first had to uninstall GroupWise and fix lots of MAPI problems), and today we have fewer than 100 regular Outlook users, all but 3 of whom also used the web client this week. |