Quote:
Originally Posted by Chewie71  OK...I rebooted my BES server and watched the logs again.
Right around 16:09:15 I got the "ServerDN not defined" error in the BES MAGT log.
This is what is occurring in the ZCB logs at about that time. Code: 28-03-2008 16:09:02.912 [3448]: Zimbra::Sync::Synchronizer::TrySync. ++++++++++++SYNC FINISHED++++++++++++
28-03-2008 16:09:02.912 [3448]: Zimbra::Sync::Synchronizer::TrySync. done syncing primary store (Zimbra - BES Admin)
28-03-2008 16:09:02.912 [3448]: Zimbra::Sync::Synchronizer::TrySync. +++++++++++++++++++++++++++++++++++++++++
28-03-2008 16:09:02.912 [3448]:
28-03-2008 16:09:02.912 [3448]: Zimbra::Store::StoreContext::InitiateSync. After sync on store
28-03-2008 16:09:02.912 [3448]: Zimbra::Store::StoreContextManager::ProcessSyncRequest. About to sync other stores
28-03-2008 16:09:03.82 [2384]: In Hook_AddrBookOpenEntry
28-03-2008 16:09:03.82 [2384]: ObjectManager::WrapObject
28-03-2008 16:09:03.82 [2384]: Object Type: (6) MAPI_MAILUSER
28-03-2008 16:09:03.82 [2384]: ctor this(02865898) inner(014150C8) thiscount(0l)
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::ZimbraMailUser
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::Initialize
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::GetProps.
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. (00000000812b1fa4bea310199d6e00dd010f5402000000804200450053002000410064006d0069006e0000004c0053004d0053000000620065007300610064006d0069006e0040007700690075002e006500640075000000) ++++++++++++++++++++++++++++++++
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. (00000000812b1fa4bea310199d6e00dd010f5402000000804200450053002000410064006d0069006e0000004c0053004d0053000000620065007300610064006d0069006e0040007700690075002e006500640075000000) interface address: 14150c8
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. (00000000812b1fa4bea310199d6e00dd010f5402000000804200450053002000410064006d0069006e0000004c0053004d0053000000620065007300610064006d0069006e0040007700690075002e006500640075000000) PR_DISPLAY_NAME: BES Admin
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. (00000000812b1fa4bea310199d6e00dd010f5402000000804200450053002000410064006d0069006e0000004c0053004d0053000000620065007300610064006d0069006e0040007700690075002e006500640075000000) cannot dump the rest of the folder info due to lack of store pointer
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. (00000000812b1fa4bea310199d6e00dd010f5402000000804200450053002000410064006d0069006e0000004c0053004d0053000000620065007300610064006d0069006e0040007700690075002e006500640075000000) ++++++++++++++++++++++++++++++++
28-03-2008 16:09:03.82 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. dumping prop tags requested for this user:
28-03-2008 16:09:03.82 [2384]: Tracing properties...
28-03-2008 16:09:03.142 [2384]: Id(Named Property (8007)) Type(PT_STRING8)
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Rpc::UserSession::GetSupportObject - m_pMapiSup = 0x013d2bc8
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps - # of properties retrieved from profile: 19
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #0 property tag: 0x6640001f
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #1 property tag: 0x66430003
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #2 property tag: 0x6641001f
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #3 property tag: 0x66420102
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #4 property tag: 0x6644000b
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #5 property tag: 0x66550003
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #5 property value: 0x1
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #6 property tag: 0x6656000a
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #7 property tag: 0x6657000a
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #8 property tag: 0x6645001f
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #9 property tag: 0x6646001f
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #10 property tag: 0x66470102
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #11 property tag: 0x6648000b
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #12 property tag: 0x6649000a
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #13 property tag: 0x6650000a
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #14 property tag: 0x6652000a
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #15 property tag: 0x6651000a
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #16 property tag: 0x3d0c000a
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #17 property tag: 0x3d12001f
28-03-2008 16:09:03.142 [2384]: DEBUG: Zimbra::Mapi::GetProfileParamProps #18 property tag: 0x66580003
28-03-2008 16:09:03.142 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. preprocessing prop tags found PR_EMS_AB_HOME_MTA at index 0
28-03-2008 16:09:03.142 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. the mail server is zimbra.xxxx.edu
28-03-2008 16:09:03.142 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. MDB string is /o=zimbra.xxxx.edu/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=zimbra.xxxx.edu/cn=Microsoft Private MDB
28-03-2008 16:09:03.142 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. MTA string is /o=zimbra.xxxx.edu/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=zimbra.xxxx.edu/cn=Microsoft MTA
28-03-2008 16:09:03.142 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. populating PR_EMS_AB_HOME_MTA with ansii at index 0
28-03-2008 16:09:03.142 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. dumping prop values returning for this user after mapping.
28-03-2008 16:09:03.142 [2384]: Named Property (8007) PT_STRING8 /o=zimbra.xxxx.edu/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=zimbra.xxxx.edu/cn=Microsoft MTA
28-03-2008 16:09:03.142 [2384]: Zimbra::Store::ZimbraMailUser::GetProps. exitting early
28-03-2008 16:09:03.142 [2384]: Zimbra::Store::ZimbraMailUser::~ZimbraMailUser
28-03-2008 16:09:03.142 [2384]: dtor this(02865898) inner(014150C8) thiscount(0l) innercount(0l)
28-03-2008 16:09:07.118 [3456]: TRACING => ProgressTask::~ProgressTask this(0x27a6b60)
28-03-2008 16:09:58.591 [3504]: *5* ERROR: Zimbra::Rpc::Connection::SendRequest - failed on WinHttpReceiveResponse(...), Error Code: 12002
28-03-2008 16:09:58.961 [3504]: Zimbra::Store::CWaitRequest::WaitRequestThread. SendRequest failed with Error 0x2ee2. Desc The request has timed out. |
i'm assuming what is in zimbra.xxxx.edu is valid correct?
seems like we are returning valid information that BES normally is happy with...
at this point, i would take a look at the blackberry forums to see if their are known issues with BES and the server DN problem that you are seeing. this is the only call that returns server DN data and the response looks correct.
have you tried to delete and reprovision the user to see if this helps the issue? are all users having this problem?