I think the bottom line is that there are certain features that business users expect. On some of those features Zimbra has had a bit of a blind spot just as a result of their innovative, non-traditional nature.
For GroupWise shops the ability to snoop on read status is one of them. It's perfectly reasonable for a business to expect transparency on message delivery within their domain. People tend to sour on it when it is used against them. That's a cultural problem in my view.
The message status view in GW is good in concept although I'd be reluctant to say that they've done much of anything right when it comes to calendaring. The good news is that the read receipts and delivery status reports RFE is targeted for 5.5. The key for us is to make sure it is delivered as a full-blown message status view and not just basic Internet delivery and read receipts. |