if you have reconfigured the GAL since you brought up BES, you'll need to resync the GAL to the BES machine. Stop all the BES services and shutdown the BES manager. Open outlook and make sure you are logged on to the BlackBerryServer profile, select tools->send/receive->update global address list.
When it finishes, open the address book in outlook, select GAL and verify the values you want to show up in fact do show up. After you verify, shutdown outlook and restart the BES services (make sure Outlook.exe isn't in the task manager before you start the BES controller).
File an RFE in bugzilla so we can provide you an easier mechanishm to update the GAL while BES is running. |