Quote:
Originally Posted by knabe  I am getting the message through that you are referring to from the BES, and I can see it disappear from my inbox as it appears it should, but my device activation never completes. I tried connecting it to the server via usb and I was able to provision it there just fine, but no OTA updates would sync either way. Any thoughts on where my issue could be? |
we don't support cradle activation so i don't really know the state of your device now that you have performed a cradle sync.
i would wipe the device, delete and re-add the user from the manager, turn on zcb logging (with http and verbose logging enabled) and then zip up and send us the agent logs along with the zcb logs. you can do this by opening a tech support incident or private messaging me directly.
did you set an activation password for the user? sam's comments about checking your services with your carrier is also a very good thing to do.
--tony