Quote:
Originally Posted by jkoyle  Ah 
Well, I've already wiped the handheld and deleted/added the user. I'll reactivate the device and once complete turn some logging on. Where should I upload the files to?
John |
it would actually be nice if we had the logs through the point where you add the user to the device activation. we have a local cache (like ZCO with Outlook) of the PIM data and this cache is populated upon adding a user to BES. tasks long with other data is populated at this time.
once you get the logs (both ZCB and agent logs), then either open a support ticket or file a bug and attach the logs (if you feel comfortable with this).
or you can private message me and we can figure something out.
thanks
--tony