Well most go through their own support desks/admins first...and save tickets for times they/you're stumped.
As we all know the typical "a user can't login" goes like:
-Have you made sure caps lock if off?
-Are you typing the full email address as your username?
-You
are typing it correctly? Ok, let me check to see if the account is locked because you tried to many times in a row...
OR "some mail is going missing":
-I swore I sent the document.
-General time you sent it or address you sent it to?
(*Opens up
zmmsgtrace, checks
logfiles & the queues)
-Their mail system accepted the message, have them check their junk folder & perhaps you should check with their admin to see why the message wasn't delivered.
Not to say you can't use your support tickets for that - some with premium do
Quote:
Originally Posted by mmorse  -They're not really just 2 emails per say, you could exchange 40 emails across 2 system down issues if that's what it takes. |
It was more of an example, I was trying to explain that it wasn't just 2 emails, rather 2 issues/questions, you rank them 1-9 (we obviously jump on 1 & 2 a little faster):
- Production system outage (U1)
- Major functionality not working with no work-around (U2)
- Major functionality bug with workaround (U3)
- Minor issues and functionality (U4 - U7)
- Enhancements (U8)
- General questions (U9)
Quote:
Originally Posted by mmorse -You could always purchase another case individually or in discounted groups if it comes to that (think you can get them in 1, 2, & 5 packs). |
The "To:" situation you described would fit under an RFE:
Quote:
Originally Posted by mmorse |