Quote:
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Originally Posted by john99 Hello,
a simple scenario could be the following:
The company receives an order via email on the standard email-
account (e.g. info@company.com). That email
will be either manually forwarded to "order entry" or, if the mail
is clearly "identifiable" as an order (e.g because the text string
"order" is found), or automatically forwarded to the person in
charge. This person writes an invoice, prints it out and the
"order entry system" generates a paper output, and a PDF.
Afterwards the "Order entry person " attaches this PDF with
drag and drop from the "Desktop" to the mail and writes for
example an additional note and attaches it as well to the mail.
John |
It sounds like you are describing a specific process within your company. I don't know what other tools you use for workflow, so it is a little hard to say what you can/should rely on for the best process. Perhaps you might consider a process revision? Sometimes a low-tech process revision can resolve any high-tech shortcomings you might find.
Email
can be an effective tool for workflow, but some of the controls that mention might be find hard to find in any of the other email products (Outlook, TB, etc.), with the drag-n-drop being the only difference. In some business cases, email is a very poor tool for managing workflow. In others, it is very useful.
If drag-and-drop functionality is a critical aspect of your business process and retraining is not feasible, then you might be in a bind.
However, with a little bit of retraining (which really would be "do X instead Y"), you might be able to tweak your process and more effectively use the tools that Zimbra currently has.
My company is using email (and shared calendaring) as central tools in our workflow, so we're in a similar circumstance.
We have been using Zimbra for only about a month, and my team seems to be retraining themselves (we previously used a SendMail server with TB front-end). Certainly, I have some suggestions on improvement; however, but I'm waiting to see which ones resolve themselves and which ones really have a negative impact on the core work that has to be done.
Note to KevinH: I have a list, but it is pretty minor. Most everything else is working like a charm.
Anyway...my $0.02...