Quote:
Originally Posted by timothyalangorman  Any answer to the first question?
"Say I'm a paying client and I have a question that's specific to Zimbra.... One that that is not dependent on the OS I will not get answers/service?" |
That depends, there is no easy answer. What about a hypothetical question? If we find it's a problem with your support request and it's an o/s problem will you pay for our support cost if we fix the problem?
The requirement for using the product is that you install it on a supported operating system, did you fulfill that requirement? If you submit a support case we will be able to point you back to the o/s vendor for support/bug fixes, we don't provide o/s support.
The requirement is there to give you the assurance that we've tested the product and it's working, we don't test on CentOS and while it's a RHEL rebuild it's not exactly the same.