It's kind of covered with the above posts but is worth mentioning outright. You really need to know why it was scored so high or so low the first time(s). Clearing the database and starting over is of no value if it is just going to happen again.
In my case, I've had users reply to SPAM, and after appropriate re-education, removing the spammers address from the address book, etc, etc. Then I'm ready to clear the AWL.
Fix the SA scoring first, then clear the AWL. Not using it at all during the initial training is also a great idea. |