John,
I replied to Bill's emailed request for information via the support ticket system, not email. I just checked and my reply, along with my follow-ups, are still attached to the ticket.
Also, per the suggestion of mmorse, I just added another post to the support ticket asking if someone could examine my zcs/system setup for the possibility of open holes. This was a good suggestion by mmorse. If this can be done and nothing is found then I would think there is not much more that can be done and I would feel comfortable closing the support ticket.
I will wait to hear back and see what happens.
Thanks,
-Marc |