[michaelb]

Hi,

Running ZCS 4.5.5 and I have had reported from a user that they are unable to log in.

Checking acctount details, the account is locked as per the configuration for security (5 failed attempts within 1hr locks account for 1hr).

Problem is, the account has not reset. It has been locked for over 24hrs.

Also note that there is a time difference between Zimbra timestamps and system time that is NOT equal to timezone offset.

Any clues.

Thanks.
Michael

zmprov ga <user>

mail: <user>
objectClass: organizationalPerson
objectClass: zimbraAccount
objectClass: amavisAccount
userPassword: VALUE-BLOCKED
zimbraAccountStatus: lockout
zimbraAdminAuthTokenLifetime: 12h
zimbraLastLogonTimestamp: 20070718003646Z
zimbraPasswordEnforceHistory: 0
zimbraPasswordLocked: FALSE
zimbraPasswordLockoutDuration: 1h
zimbraPasswordLockoutEnabled: TRUE
zimbraPasswordLockoutFailureLifetime: 1h
zimbraPasswordLockoutFailureTime: 20070723114149Z
zimbraPasswordLockoutLockedTime: 20070722095815Z
zimbraPasswordLockoutMaxFailures: 5
zimbraPasswordMaxAge: 0
zimbraPasswordMaxLength: 12
zimbraPasswordMinAge: 0
zimbraPasswordMinLength: 6
zimbraPasswordMinLowerCaseChars: 0
zimbraPasswordMinNumericChars: 1
zimbraPasswordMinPunctuationChars: 0
zimbraPasswordMinUpperCaseChars: 0
zimbraPasswordModifiedTime: 20070718004154Z
zimbraPrefTimeZoneId: (GMT+10.00) Canberra / Melbourne / Sydney


From audit.log

2007-07-22 19:58:15,000 INFO [http-80-Processor97] [ua=ZimbraWebClient - IE6 (Win);ip=59.101.221.125;] security - cmd=Auth; account=<user>@pakenhamses.com.au; error=account lockout due to too many failed logins;